What users are saying about
5 Ratings
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Top Rated
330 Ratings
5 Ratings
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Score 7.5 out of 100

ScienceLogic SL1

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Top Rated
330 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Monitoring Tasks

    4.8

    Freshping

    48%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    Freshping ranks higher in 5/5 features

    Remote monitoring

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Network device monitoring

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Multiple Server Monitoring

    4.5
    45%
    2 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Automated alerts and notifications

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Management Tasks

    8.0

    Freshping

    80%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    Freshping ranks higher in 1/1 features

    Policy-based automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting

    6.2

    Freshping

    62%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    Freshping ranks higher in 3/3 features

    Performance data reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Customizable reporting

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Freshping is rated higher in 2 areas: Usability, Support Rating
    • ScienceLogic SL1 is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Freshping

    75%
    2 Ratings
    8.4

    ScienceLogic SL1

    84%
    178 Ratings

    Likelihood to Renew

    Freshping

    N/A
    0 Ratings
    8.5

    ScienceLogic SL1

    85%
    15 Ratings

    Usability

    9.0

    Freshping

    90%
    2 Ratings
    8.8

    ScienceLogic SL1

    88%
    10 Ratings

    Availability

    Freshping

    N/A
    0 Ratings
    8.5

    ScienceLogic SL1

    85%
    11 Ratings

    Performance

    Freshping

    N/A
    0 Ratings
    8.2

    ScienceLogic SL1

    82%
    11 Ratings

    Support Rating

    10.0

    Freshping

    100%
    4 Ratings
    8.5

    ScienceLogic SL1

    85%
    18 Ratings

    In-Person Training

    Freshping

    N/A
    0 Ratings
    9.0

    ScienceLogic SL1

    90%
    2 Ratings

    Online Training

    Freshping

    N/A
    0 Ratings
    7.7

    ScienceLogic SL1

    77%
    2 Ratings

    Implementation Rating

    Freshping

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    52 Ratings

    Configurability

    Freshping

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    5 Ratings

    Ease of integration

    Freshping

    N/A
    0 Ratings
    8.4

    ScienceLogic SL1

    84%
    14 Ratings

    Product Scalability

    Freshping

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    1 Rating

    Vendor post-sale

    Freshping

    N/A
    0 Ratings
    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    Vendor pre-sale

    Freshping

    N/A
    0 Ratings
    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    Likelihood to Recommend

    Freshworks Inc

    Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
    Read full review

    ScienceLogic

    ScienceLogic SL1 is a very logical and powerful ideal software for monitoring every kind of technology in my organization, like servers, CPU, network, email, and many more. Their support team is very unparalleled and very proactive 24/7. While using this tool, any glitch in the network becomes easy to detect and can be detected and stopped. It's the best monitoring tool and is very recommended.
    Read full review

    Pros

    Freshworks Inc

    • The UI is neat. It's very easy to use, and with lots of information.
    • It's very easy to set up.
    • The "badge" feature is interesting for showing up on institutional website.
    Read full review

    ScienceLogic

    • Business Services are a welcome addition to the capabilities of the SL1 platform
    • Collections capabilities. Being able to ingest multiple forms of data streams to provide a more holistic view of an environment
    • Giving the clients the freedom to apply specific monitoring that is tailored to their environments
    Read full review

    Cons

    Freshworks Inc

    • Better integration with Freshservice to generate tickets
    • Monitor internal systems
    • Better ability to customize
    Read full review

    ScienceLogic

    • Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
    • Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function
    Read full review

    Pricing Details

    Freshping

    Starting Price

    $0 50 checks (none additional)

    Editions & Modules

    Freshping editions and modules pricing
    EditionModules
    SproutFree1
    Blossom - 60 checks (can add more checks)$11.002
    Garden - 80 checks (can add more checks)$36.003

    Footnotes

    1. 50 checks (none additional)
    2. per month, billed annually
    3. per month, billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Every additional 10 checks - $8/month billed annually

    ScienceLogic SL1

    Starting Price

    $7.5 per month per node

    Editions & Modules

    ScienceLogic SL1 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      ScienceLogic SL1 offers four tiers: SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows SL1 Base – Infrastructure Monitoring, Topology & Event Correlation SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation To get pricing for each tier, please contact the vendor.

      Pricing Info

      Likelihood to Renew

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
      We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
      Read full review

      Usability

      Freshworks Inc

      It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
      Read full review

      ScienceLogic

      Product is capable of monitoring different
      technologies like OS, MS Infra apps, cloud services, Databases, network etc...
      this can be a single solution for most of the technologies end to end monitoring

      It is more flexible for customization and
      support is good
      Read full review

      Reliability and Availability

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
      Read full review

      Performance

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
      Read full review

      Support Rating

      Freshworks Inc

      To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
      Read full review

      ScienceLogic

      So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
      Read full review

      In-Person Training

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      On our side (students), we had a number of teams who were provided the deep developer training.
      Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

      The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

      This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

      Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

      The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
      Read full review

      Online Training

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      Only cover the basic, the most powerfull part of the tool was not covered.
      Read full review

      Implementation Rating

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      As far as Implementation is concerned, i think I never ran into any major trouble (whatever it is, it's just local infrastructure specific). Once all your NW ports and connectivity is in place, it won't take much of your time to install the product. configurations are also easy to complete. VM configuration takes no time, except the environmental configuration which is company specific. Onboarding is easy via SNMP based monitoring.
      Read full review

      Alternatives Considered

      Freshworks Inc

      We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
      Read full review

      ScienceLogic

      As I stated earlier, SL1 seems to be best used for Servers and Network Storage devices. It doesn't seem to be a direct replacement as SL1 doesn't have a configuration management piece, visual maps are very crude and not user-friendly, and the building of the maps is not intuitive, nor has the functionality of Solarwinds Topology Mapper.
      Read full review

      Scalability

      Freshworks Inc

      No answers on this topic

      ScienceLogic

      Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
      Read full review

      Return on Investment

      Freshworks Inc

      • Good visual for end users
      • Adds another check to verify uptime/outages
      • Cost for us was free, so we had nothing to lose by adding it
      Read full review

      ScienceLogic

      • we are still in the process of implementation
      • after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now
      • I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers
      Read full review

      Screenshots

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