Freshsales vs. Kintone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshsales
Score 8.5 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$11
per month per user
Kintone
Score 9.9 out of 10
N/A
Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.
$120
per month per user (minimum 5 users)
Pricing
FreshsalesKintone
Editions & Modules
Growth
$11
per month per user
Pro
$47
per month per user
Enterprise
$71
per month per user
Professional Subscription
$24
per month per user
Offerings
Pricing Offerings
FreshsalesKintone
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsA discount is offered for annual billing.All subscriptions have a minimum requirement of 5 users.
More Pricing Information
Community Pulse
FreshsalesKintone
Features
FreshsalesKintone
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Freshsales
9.7
54 Ratings
21% above category average
Kintone
-
Ratings
Customer data management / contact management10.054 Ratings00 Ratings
Workflow management8.952 Ratings00 Ratings
Territory management10.041 Ratings00 Ratings
Opportunity management10.046 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)10.053 Ratings00 Ratings
Quote & order management8.92 Ratings00 Ratings
Interaction tracking9.553 Ratings00 Ratings
Channel / partner relationship management10.039 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Freshsales
10.0
51 Ratings
25% above category average
Kintone
-
Ratings
Lead management10.049 Ratings00 Ratings
Email marketing10.050 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Freshsales
8.6
52 Ratings
11% above category average
Kintone
-
Ratings
Task management8.949 Ratings00 Ratings
Reporting8.451 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Freshsales
8.6
53 Ratings
12% above category average
Kintone
-
Ratings
Forecasting8.445 Ratings00 Ratings
Pipeline visualization8.953 Ratings00 Ratings
Customizable reports8.447 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Freshsales
8.6
51 Ratings
11% above category average
Kintone
-
Ratings
Custom fields8.251 Ratings00 Ratings
Custom objects7.741 Ratings00 Ratings
API for custom integration10.038 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Freshsales
10.0
47 Ratings
17% above category average
Kintone
-
Ratings
Single sign-on capability10.040 Ratings00 Ratings
Role-based user permissions10.047 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Freshsales
9.0
47 Ratings
17% above category average
Kintone
-
Ratings
Mobile access9.047 Ratings00 Ratings
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Freshsales
-
Ratings
Kintone
9.4
43 Ratings
9% above category average
Platform Security00 Ratings9.534 Ratings
Platform User Management00 Ratings9.640 Ratings
Reusability00 Ratings9.538 Ratings
Platform Scalability00 Ratings9.640 Ratings
Best Alternatives
FreshsalesKintone
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Stackby
Stackby
Score 9.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshsalesKintone
Likelihood to Recommend
10.0
(54 ratings)
9.0
(48 ratings)
Likelihood to Renew
-
(0 ratings)
8.3
(5 ratings)
Usability
10.0
(9 ratings)
7.8
(5 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
7.0
(6 ratings)
9.4
(46 ratings)
Implementation Rating
-
(0 ratings)
6.8
(4 ratings)
Configurability
-
(0 ratings)
9.6
(42 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
3.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
2.0
(1 ratings)
User Testimonials
FreshsalesKintone
Likelihood to Recommend
Freshworks Inc
Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
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Kintone
Kintone is great if you want a software that will help you in managing your data, and keep track of which tasks are assigned to whom. It also helps to streamline communication and information in one central place. However, it is not for you if you are looking for something complex that has to manage a lot of data.
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Pros
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
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Kintone
  • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
  • Ease of use. The interface is intuitive.
  • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
Read full review
Cons
Freshworks Inc
  • Leads and Contacts do not seem to be adequately defined.
  • Reporting is not as robust as we would like it to be
  • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
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Kintone
  • I feel that Kintone is not well enough known yet. This means that other apps/APIs are not necessarily easy to connect with Kintone. Yes, you can use Zapier though for interfacing with other apps.
  • It would be great if it could give more customized options to change the look and format of certain things. You can make price quote apps, for example, but have to rely on 3rd party apps or programming skills to customize the look and fields.
  • If you make a table as an input field, it cannot connect to other internal Kintone apps for lookups and such.
  • I think there is more potential to make more customized data graphs.
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Likelihood to Renew
Freshworks Inc
No answers on this topic
Kintone
I still think that there's a room for Kintone's future, and high expectations for them in additional features and innovative tools and supports. Truly hope that they will support email features, and standardized supports for various plug-ins with the 3rd party software and apps. In the meantime, we will have to consider our ways of doing our work in all aspects
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Usability
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
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Kintone
Kintone is agile app and most of the time we can easily come up with new apps. However, there should be more feature-based drag and drop and or a visual-based usability, as we all want to minimize the number of clicks and dropdown menu selections as much as possible. Thanks.
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Reliability and Availability
Freshworks Inc
No answers on this topic
Kintone
Never had an issue with this.
Read full review
Performance
Freshworks Inc
No answers on this topic
Kintone
No issues.
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Support Rating
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Kintone
I have had very specific questions about different aspects of the software, and I have always been able to get a hold of someone who could help. If my sales rep didn’t know the answer, he would get me in touch with someone who did know the answer. The whole team is very ready to help. It definitely feels like they view my success as their success, which is so important with this type of software.
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Implementation Rating
Freshworks Inc
No answers on this topic
Kintone
Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
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Alternatives Considered
Freshworks Inc
We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
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Kintone
Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
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Contract Terms and Pricing Model
Freshworks Inc
No answers on this topic
Kintone
Should be multiple pricing packages.
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Scalability
Freshworks Inc
No answers on this topic
Kintone
I could see this work for all departments if implemented correctly.
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Professional Services
Freshworks Inc
No answers on this topic
Kintone
Needed improvement at the time.
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Return on Investment
Freshworks Inc
  • Increased visibility of open deals, as well as encouraging 'clean' data
  • Faster data updating (if Freshsales is used as our sole source of data)
  • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
Read full review
Kintone
  • It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
  • We are able to see our data much better now and have a spot that we can all look at the database on the go.
Read full review
ScreenShots

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc

Kintone Screenshots

Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of mobile accessScreenshot of the drag and drop interfaceScreenshot of business app views