Freshsales vs. Kintone

Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

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I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.

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• It helps you automate your onboarding process for new leads.
• It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
• It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

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• Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
• Ease of use. The interface is intuitive.
• Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.

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• Leads and Contacts do not seem to be adequately defined.
• Reporting is not as robust as we would like it to be
• Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa

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• Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
• More visuals would be great! I love seeing the data visually, and so does my board.
• That's all I can think of - I really do enjoy the program.

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We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.

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I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve

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I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs

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Never had an issue with this.

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Pages load quickly, no issues with response time

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When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users

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The training was seamless and easy to follow

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Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.

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We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability

Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.

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Should be multiple pricing packages.

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I could see this work for all departments if implemented correctly.

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We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.

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• Increased visibility of open deals, as well as encouraging 'clean' data
• Faster data updating (if Freshsales is used as our sole source of data)
• Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)

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• It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
• It allows a few of our employees to work remotely, which was essentially impossible prior.
• We can see raw data for success/failure rates, which we actively use in our employee review process.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info