Freshsales vs. noCRM.io

Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.

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noCRM.io is best suited for scenarios where your organization has multiple sales representatives with a large pool of accounts managed by each one of the sales representatives individually. noCRM.io is however not well suited in case you are looking for an automated tool that can nurture all your pipeline without any manual effort.

• It helps you automate your onboarding process for new leads.
• It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
• It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.

Incentivized

Independently Invited by TrustRadius

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• Pipeline Management
• Deal Management
• Deal Tracking
• Deal History

• Leads and Contacts do not seem to be adequately defined.
• Reporting is not as robust as we would like it to be
• Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa

Incentivized

Independently Invited by TrustRadius

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• Customer Service
• Limited Integrations
• Customization

I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve

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When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...

We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability

noCRM.io stacks up against Pipedrive because you cannot customize the platform as much as you could with an enterprise level platform and noCRM.io is cheaper than Pipedrive, which is usually a key reason for leaning towards a product. Also the customer support is better for noCRM.io when compared to Pipedrive.

• Increased visibility of open deals, as well as encouraging 'clean' data
• Faster data updating (if Freshsales is used as our sole source of data)
• Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)

Incentivized

Independently Invited by TrustRadius

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• Time Saving
• Cost Saving
• History Tracking