TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Power Apps

    Score8.1 out of 10
    N/APowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.

    $20

    per month per user

    Pricing
    FreshsalesPower Apps
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Power Apps Premium
    $20
    per month per user
    Offerings
    Pricing Offerings
    FreshsalesPower Apps
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesPower Apps
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    21 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    90%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    81%
    Lived up to sales and marketing promises
    13 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    84%
    Implementation went as expected
    16 Answers
    Features
    FreshsalesPower Apps
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Power Apps
    Feature
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Power Apps
    -
    Ratings
    Customer data management / contact management10.054 Ratings00 Ratings
    Workflow management8.752 Ratings00 Ratings
    Territory management10.041 Ratings00 Ratings
    Opportunity management10.046 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.053 Ratings00 Ratings
    Quote & order management8.72 Ratings00 Ratings
    Interaction tracking9.353 Ratings00 Ratings
    Channel / partner relationship management10.039 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Power Apps
    Feature
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Power Apps
    -
    Ratings
    Lead management10.049 Ratings00 Ratings
    Email marketing10.050 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Power Apps
    Feature
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Power Apps
    -
    Ratings
    Task management8.749 Ratings00 Ratings
    Reporting8.051 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Power Apps
    Feature
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Power Apps
    -
    Ratings
    Forecasting8.045 Ratings00 Ratings
    Pipeline visualization8.753 Ratings00 Ratings
    Customizable reports8.047 Ratings00 Ratings
    Customization
    Comparison of Customization features of Freshsales and Power Apps
    Feature
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Power Apps
    -
    Ratings
    Custom fields8.751 Ratings00 Ratings
    Custom objects8.341 Ratings00 Ratings
    API for custom integration10.038 Ratings00 Ratings
    Security
    Comparison of Security features of Freshsales and Power Apps
    Feature
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Power Apps
    -
    Ratings
    Single sign-on capability10.040 Ratings00 Ratings
    Role-based user permissions10.047 Ratings00 Ratings
    Platform
    Comparison of Platform features of Freshsales and Power Apps
    Feature
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Power Apps
    -
    Ratings
    Mobile access9.047 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of Freshsales and Power Apps
    Feature
    Freshsales
    -
    Ratings
    Power Apps
    7.8
    24 Ratings
    7% below category average
    Visual Modeling00 Ratings7.722 Ratings
    Drag-and-drop Interfaces00 Ratings7.423 Ratings
    Platform Security00 Ratings8.523 Ratings
    Platform User Management00 Ratings7.923 Ratings
    Reusability00 Ratings7.423 Ratings
    Platform Scalability00 Ratings7.622 Ratings
    Best Alternatives
    FreshsalesPower Apps
    Small Businesses
    Salesflare
    Score10 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsalesPower Apps
    Likelihood to Recommend
    10.0
    (54 ratings)
    8.1
    (26 ratings)
    Usability
    10.0
    (9 ratings)
    7.9
    (7 ratings)
    Support Rating
    7.0
    (6 ratings)
    9.7
    (6 ratings)
    User Testimonials
    FreshsalesPower Apps
    Likelihood to Recommend
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Microsoft
    Power Apps is ideal for scenarios that are neither too complex nor too large. It is easy to begin development in Power Apps, as it is one of the best tools for low-code development. Power Apps can be implemented for complex scenarios as well, provided there is strong knowledge of the tool and ample time for planning. Our applications benefit from Power Apps' cross-platform support, making it easy to use on any device, including desktops, laptops, and mobile devices.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Microsoft
    • Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
    • We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
    • The online learning resources and tutorials are helpful as well for those who are tech savvy.
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Microsoft
    • Sometimes the cost of solutions is greater than the benefit. Licensing is expensive relative to the scope of some business user-created personal or team-level solutions.
    • While there is a starter-kit for Governance, it is complicated to stand up and requires dedicated resources to provide on-going governance operations. Many organizations are not going to be able to dedicate resources to governance and this causes the sprawl, solution duplication, silos, unneeded and unplanned licensing expenses, and a general "wild wild west" environment.
    • There needs to be better direction and best practices given around Power Platform Environment utilization and optimization.
    • The accessibility to the platform and ease for business partners to independantly create solutions is both a benefit and a negative. When the business outcome needed is a good fit for PowerApps it is a quick win, but when not a good fit it becomes a frustration for the business partner attempting to make the platform do something it is not well-suited for. The business partner entangles tech teams in the effort which drains resources and provides a lack-luster solution. All of this to say, it would be beneficial to have some tools that business partners could leverage to determine\understand if the type of business outcome they need is well suited to PowerApps or not.
    Read full review
    Usability
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Microsoft
    PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Microsoft
    The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
    Read full review
    Alternatives Considered
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Microsoft
    1. PowerApps functionality comes with E1 over E3 License without adding extra costs 2. For Nintex you pay (at the beginning) for each workflow, so my intention would be, to do no workflows to prevent additional costs, but I want a platform with a fair price that allows me to create workflows without thinking about the price for each workflow and we use only some workflow and relative easy workflows and forms as a medium-sized company. 3. PowerApps provides a lot of functionality without needing to invest in premium features directly.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    Microsoft
    • Automation of manual processes brings an ROI on labor costs.
    • Intake of data provides clean database design.
    • Connectivity to data-lake provides insights and trends into the data.
    • Able to scale operations with efficiencies provided by the app.
    • Can mature the process and workflows to do more.
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc