Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Freshservice
Score 8.7 out of 10
N/A
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
$19
Per Month Per User
Lansweeper
Score 8.8 out of 10
N/A
Lansweeper - Network Discovery and IT Asset Management Software Lansweeper is an IT asset management solution that provides network…
$1
per year per asset
Pricing
FreshserviceLansweeper
Editions & Modules
Starter
$19.00
Per Month Per User
Growth
$49.00
Per Month Per User
Pro
$95.00
Per Month Per User
Enterprise
$119
Free (up to 100 assets)
$0
Enterprise
$1
per year per asset
Additional Help Desk Agents
$120
per year per user
Offerings
Pricing Offerings
FreshserviceLansweeper
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FreshserviceLansweeper
Considered Both Products
Freshservice
Chose Freshservice
Freshservice to us was a clear winner, for its simple GUI, simple setup and configuration and support, pre and post go live.
Lansweeper
Chose Lansweeper
Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time …
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
FreshserviceLansweeper
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Freshservice
8.4
113 Ratings
2% above category average
Lansweeper
-
Ratings
Organize and prioritize service tickets9.0113 Ratings00 Ratings
Expert directory7.979 Ratings00 Ratings
Service restoration7.364 Ratings00 Ratings
Self-service tools8.5103 Ratings00 Ratings
Subscription-based notifications8.582 Ratings00 Ratings
ITSM collaboration and documentation8.894 Ratings00 Ratings
ITSM reports and dashboards8.498 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Freshservice
7.4
91 Ratings
11% below category average
Lansweeper
-
Ratings
Configuration mangement8.184 Ratings00 Ratings
Asset management dashboard7.989 Ratings00 Ratings
Policy and contract enforcement6.363 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
Freshservice
8.2
85 Ratings
3% below category average
Lansweeper
-
Ratings
Change requests repository8.479 Ratings00 Ratings
Change calendar8.065 Ratings00 Ratings
Service-level management8.279 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
Freshservice
-
Ratings
Lansweeper
8.1
12 Ratings
6% above category average
Software and hardware inventory tracking00 Ratings8.112 Ratings
License management00 Ratings8.28 Ratings
Asset lifecycle monitoring00 Ratings8.01 Ratings
Asset relationship management00 Ratings8.211 Ratings
Best Alternatives
FreshserviceLansweeper
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FreshserviceLansweeper
Likelihood to Recommend
9.0
(114 ratings)
8.2
(14 ratings)
Likelihood to Renew
9.1
(2 ratings)
10.0
(1 ratings)
Usability
9.1
(6 ratings)
-
(0 ratings)
Support Rating
8.1
(78 ratings)
9.9
(3 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
FreshserviceLansweeper
Likelihood to Recommend
Freshworks Inc
Freshservice is a complete ITSM solution. I have used some others over the years and moved away from them to Freshservice. I have implemented Freshservice in 2 new roles over the years, and everyone has loved it. The functionality that it incorporates, enabling IT teams to become ITIL compliant is truly useful. Compared to 5 other ITSM tools that I have used over the last 10 years, Freshservice is far better.
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Lansweeper
Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
Read full review
Pros
Freshworks Inc
  • Workflow automation
  • Knowledge base articles for users and agents
  • easy to add categories & sub category and make them compulsory so that ticket cannot be closed without filling the information
  • it works with email address very simple to create different department and queues
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Lansweeper
  • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
  • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
  • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
Read full review
Cons
Freshworks Inc
  • Change Management - Current system is geared towards full software or system change management. It would be great to have a simple Yes/No approval without having to utilize their workflow tools.
  • Data selection filters - Overall, their data filters are very good, but it would be useful to have "Last Week" and "Last Month" in the date selectors.
Read full review
Lansweeper
  • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
  • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
  • Datacenter compliance is a manual project. We used Excel extensively.
  • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
Read full review
Likelihood to Renew
Freshworks Inc
It's overall value in our organization is extremely high and it has become an essential part of our business.
Read full review
Lansweeper
The price to function scale is so far towards function it would be stupid to get rid of it
Read full review
Usability
Freshworks Inc
On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
Read full review
Lansweeper
No answers on this topic
Support Rating
Freshworks Inc
I contacted support once and the person handling the request was very helpful. The staff is very competent. In my opinion communication could be improved as the level of spoken English is very high. I was unable to understand some words, in fact two people participated in the second meeting.
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Lansweeper
Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
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Implementation Rating
Freshworks Inc
think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
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Lansweeper
No answers on this topic
Alternatives Considered
Freshworks Inc
I've used monday.com for ticketing, but Freshservice is made for it and the asset management feature adds value. NinjaOne's ticketing is not built out so we only use it for its RMM features. Atera has a nice ticketing platform and looks similar to Freshservice but they do not have an onboarding feature and other integrations that Freshservice has
Read full review
Lansweeper
Microsoft System Center needs to install agents on all IT asset for discovery and sometimes the agents can easily get corrupted. Lansweeper is a SaaS solution and it's easier to deploy to all IT asset that are connected to the network. This save us a lot of deployment time without the need to engage vendor for professional service.
Read full review
Return on Investment
Freshworks Inc
  • Freshservice has allowed our organization to better track the amount of tickets that come in for a particular individual. This allows us to better support a user that is having multiple of the same issue over an extended period.
  • The communication to the user has greatly increased due to the automated messages that Freshservice has built in.
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Lansweeper
  • It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
  • With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
  • Last year Lansweeper changed their licencing prices a lot so it slashed our budget.
Read full review
ScreenShots

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project Management

Lansweeper Screenshots

Screenshot of Lansweeper Cloud IT DashboardScreenshot of Cloud Asset Summary PageScreenshot of On-premise Asset Summary PageScreenshot of Asset History PageScreenshot of AD User ReportScreenshot of Switch Asset Page