What users are saying about
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Top Rated
131 Ratings
64 Ratings

Freshservice

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Top Rated
131 Ratings
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Score 8.7 out of 100
64 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Incident and problem management

    7.9

    Freshservice

    79%

    Lansweeper

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 7/7 features

    Organize and prioritize service tickets

    8.9
    89%
    68 Ratings
    N/A
    0 Ratings

    Expert directory

    6.4
    64%
    49 Ratings
    N/A
    0 Ratings

    Service restoration

    6.8
    68%
    41 Ratings
    N/A
    0 Ratings

    Self-service tools

    8.3
    83%
    64 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    8.3
    83%
    51 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    8.2
    82%
    58 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    8.1
    81%
    56 Ratings
    N/A
    0 Ratings

    ITSM asset management

    7.7

    Freshservice

    77%

    Lansweeper

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 3/3 features

    Configuration mangement

    8.2
    82%
    52 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    7.5
    75%
    39 Ratings
    N/A
    0 Ratings

    Change management

    7.8

    Freshservice

    78%

    Lansweeper

    Feature Set Not Supported
    N/A
    Freshservice ranks higher in 3/3 features

    Change requests repository

    7.9
    79%
    51 Ratings
    N/A
    0 Ratings

    Change calendar

    7.3
    73%
    43 Ratings
    N/A
    0 Ratings

    Service-level management

    8.2
    82%
    50 Ratings
    N/A
    0 Ratings

    IT Asset Management

    Freshservice

    Feature Set Not Supported
    N/A
    9.7

    Lansweeper

    97%
    Lansweeper ranks higher in 3/3 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    License management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Asset relationship management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Attribute Ratings

    • Lansweeper is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Freshservice

    90%
    69 Ratings
    10.0

    Lansweeper

    100%
    13 Ratings

    Likelihood to Renew

    9.1

    Freshservice

    91%
    2 Ratings
    10.0

    Lansweeper

    100%
    1 Rating

    Usability

    9.0

    Freshservice

    90%
    6 Ratings

    Lansweeper

    N/A
    0 Ratings

    Support Rating

    8.2

    Freshservice

    82%
    38 Ratings
    9.9

    Lansweeper

    99%
    6 Ratings

    Implementation Rating

    8.9

    Freshservice

    89%
    2 Ratings

    Lansweeper

    N/A
    0 Ratings

    Likelihood to Recommend

    Freshworks Inc

    Ticket management is so well put together! It's easy to create, work and wrap up tickets in an efficient manner. Inventory management is helpful and provides us info that we need on the fly to help our customers better. Issue management other than IT, we rolled Freshservice out to several departments where the workflows and structure were well suited to handle their issues easily and efficiently. I struggle to think of a scenario where it is less appropriate, unless it's where the users just won't use it!
    Read full review

    Lansweeper

    Lansweeper I believe is well suited for any environment - its low cost and small footprint make it an easy addition to any organization, big or small, that is looking for an asset inventory solution that can either replace or supplement existing asset management systems. It may not be well suited for situations where a lot of customization is necessary, such as pulling in custom fields or details from equipment that don't reside in a registry.
    Read full review

    Pros

    Freshworks Inc

    • Helpdesk Ticketing system for escalation and distributing among technicians.
    • Service requests for ordering processes and employee onboarding and termination.
    • Project Management is a useful tool for our IT department to track internal projects.
    • The reporting is very helpful reporting various metrics to leadership.
    Read full review

    Lansweeper

    • Inventory - LANSweeper scans the network for devices - anything with an SNMP trap or using AD or local credentials. We can get an in-depth look at devices.
    • Reporting - LANSweeper can generate just about any report you can imagine. We can check RAM in groups and determine where upgrades are needed. We can find local printers (which aren't allowed on our network) and address that issue with the user. We can check CPU type to help determine end of life without our network.
    • Printers - It's nice to have a quick look at printer statuses. Toner levels, out of paper, and service errors are all reported via LANSweeper.
    Read full review

    Cons

    Freshworks Inc

    • Once a ticket is resolved and closed if a user responds back it is automatically opened back up. The toggle button for this feature is all or nothing.
    • When the client is installed on the user end not having the software assign an automatic asset tag number. Maybe leaving that field blank or creating a feature where you can turn this on or off.
    • I really can think of any, I really have no complaints about the software
    Read full review

    Lansweeper

    • Can only scan what it sees. Doesn't show every item on the machine. Patches are also absent.
    • Software Recognition is OK with Microsoft. It is dire within our network of multiple products. Recognition is at about 35% with constant manual work needed to baseline for each manufacturer in each network
    • Datacenter compliance is a manual project. We used Excel extensively.
    • License optimization is limited to installations v surplus licenses. We need to know who's using what and how.
    Read full review

    Pricing Details

    Freshservice

    Starting Price

    $19 Per Month Per User

    Editions & Modules

    Freshservice editions and modules pricing
    EditionModules
    Starter$19.001
    Growth$49.002
    Pro$89.003
    Enterprise$1094

    Footnotes

    1. Per Month Per User
    2. Per Month Per User
    3. Per Month Per User
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing

    Lansweeper

    Starting Price

    $1 per year per asset

    Editions & Modules

    Lansweeper editions and modules pricing
    EditionModules
    Free (up to 100 assets)01
    Enterprise12
    Additional Help Desk Agents1203

    Footnotes

    1. none
    2. per year per asset
    3. per year per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Freshworks Inc

    It's overall value in our organization is extremely high and it has become an essential part of our business.
    Read full review

    Lansweeper

    The price to function scale is so far towards function it would be stupid to get rid of it
    Read full review

    Usability

    Freshworks Inc

    On the I.T. side, the time to ramp up and understand how FreshService operates only took a few hours. After that, it was off to the races with configuration and customization. From the start, with minimal assistance, our end users found FreshService to be incredibly intuitive. At launch, we expected most to submit tickets via email, however, our analytics has shown that end-users actually prefer the portal for managing their I.T. tickets.
    Read full review

    Lansweeper

    No answers on this topic

    Support Rating

    Freshworks Inc

    In general, the support was provided in a timely matter. But if you need a better support - there are more expensive plans available with premium support. As for the support we requested - any bugs were fixed quickly. The things nice to have were addressed slowly or never - but this is because of our plan))
    Read full review

    Lansweeper

    Lots of info online there are tons of SQL Reports you can copy from the web as Lansweeper and users post many of them. They also send out alerts that pop up on Lansweeper, letting you know of an update that you need for certain software and provide an SQL report so you can scan your system to see what PCs need this update.
    Read full review

    Implementation Rating

    Freshworks Inc

    think of what you want to do with FreshService : a clean start or a migration. Migration can be done with csv files, it's easy to do but you need to test it first.
    Read full review

    Lansweeper

    No answers on this topic

    Alternatives Considered

    Freshworks Inc

    SolarWinds Service Desk helpdesk ticketing system it not as easy to use. The integration is not as good as Freshservice. Solarwinds helpdesk tickets does not show related issues as well to help resolve issues. It does not have contract tracking to assist with license expiration. Asset tracking falls short within Solarwinds. As well as automated process and integration with Azure and Domain services.
    Read full review

    Lansweeper

    Though Lansweeper isn't designed as a live network management tool, it's intended as a static Networked Asset Inventory Manager. It does share many functions with other applications, and the reporting tool in Lansweeper is much easier to use and to customize (create your own SQL queries to extract information) as well.
    Read full review

    Return on Investment

    Freshworks Inc

    • We were able to secure more budget for additional resources by using ticket entry reports to justify the expense.
    • We were able to manage our resources better and increase our coverage where it was most important without having to increase spending.
    • We prevented many lost in the clutter problems by having a consistent portal to open tickets with recorded timing and responses.
    Read full review

    Lansweeper

    • It had a positive impact on solutions expense cause several teams we're using different solutions with different costs that used several servers and DB resources. Now, we've been able to simply that a lot with Lansweeper.
    • With my previous point, people had to train and learn about each of their solutions. Now we can put a team in charge and so the other teams can focus on other tasks.
    • Last year Lansweeper changed their licencing prices a lot so it slashed our budget.
    Read full review

    Screenshots

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