TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Front

    Score9.2 out of 10
    N/AFront is a communication hub that helps businesses keep the human touch in every interaction.

    $29

    per month per user

    Google Chrome

    Score9 out of 10
    N/AGoogle Chrome is a web browser with features like password saving, synced settings across devices, dark mode, and the ability to keep accounts separate using different profiles. For enterprises, Chrome has built-in and added browser controls to protect your business for external and internal threats.

    $0

    Pricing
    FrontGoogle Chrome
    Editions & Modules
    Starter
    $29
    per month per user
    Growth
    $79
    per month per user
    Scale
    $99
    per month (billed annually) per user
    Premier
    $229
    per month (billed annually) per seat (50 seat minimum)
    No answers on this topic
    Offerings
    Pricing Offerings
    FrontGoogle Chrome
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount for annual pricing on Starter and Growth plans. Scale and Premier plans are annual price only.—
    More Pricing Information
    Features
    FrontGoogle Chrome
    Incident and problem management
    Comparison of Incident and problem management features of Front and Google Chrome
    Feature
    Front
    7.6
    6 Ratings
    8% below category average
    Google Chrome
    -
    Ratings
    Organize and prioritize service tickets8.26 Ratings00 Ratings
    Subscription-based notifications6.74 Ratings00 Ratings
    Ticket creation and submission7.74 Ratings00 Ratings
    Ticket response7.74 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Front and Google Chrome
    Feature
    Front
    7.0
    6 Ratings
    13% below category average
    Google Chrome
    -
    Ratings
    External knowledge base7.06 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Front and Google Chrome
    Feature
    Front
    8.8
    4 Ratings
    9% above category average
    Google Chrome
    -
    Ratings
    Customer portal8.33 Ratings00 Ratings
    Social integration9.43 Ratings00 Ratings
    Email support9.24 Ratings00 Ratings
    Help Desk CRM integration8.42 Ratings00 Ratings
    Best Alternatives
    FrontGoogle Chrome
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Kustomer
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FrontGoogle Chrome
    Likelihood to Recommend
    9.1
    (35 ratings)
    9.3
    (15 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.4
    (9 ratings)
    9.2
    (14 ratings)
    Support Rating
    9.8
    (5 ratings)
    -
    (0 ratings)
    User Testimonials
    FrontGoogle Chrome
    Likelihood to Recommend
    Front
    I think Front is very useful for every company with multiple teams working together on different emails from clients. Not so useful if a lot of different teams need to work on a request at the same time, because when an email is sitting in multiple shared inboxes things can get messy. Also would not recommend for teams that work is individualized, as team work is the main point of Front.
    Incentivized
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    Google
    Chrome is super well-suited to people who use Android phones, have limited experience with internet browsers, are intimidated by new technology, and are other language learners or tech learners. Chrome is less well-suited to people who are highly experienced and have strong opinions about their browsers, and to those with greater integration with Apple or other non-Google systems.
    Incentivized
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    Pros
    Front
    • Even if you are just trying to compose a single email, Front gives a smart system that has options such [as] organized templates, tags, alerts, [and] changing your outbound dpt email.
    • Tasks- with Front you will not miss any interaction. When you are required to get assistance from a coworker, you only need to mention him/her and that notification will appear automatically in their inboxes.
    • Smart Notifications- sometimes we are just overwhelmed about the several notifications on our devices that we tend to miss some of them, but Front offers a new way to notify every email, discussion, mentioning, or tag that you really would not want to miss.
    Incentivized
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    Google
    • Security: Google Chrome is constantly updated to resolve any interoperability and or security issues.
    • Full App Integration: Apps and services can be quickly and easily pushed out to all users. Uniformity across Chrome ensures a repeatable user experience.
    • Portability and consistent environment: By hosting all services and apps remotely, users can have access to their information and communication from almost any device that has internet connectivity.
    Incentivized
    Read full review
    Cons
    Front
    • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
    • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
    • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
    Incentivized
    Read full review
    Google
    • Alerting when bookmark links are broken
    • Better themes; there's great groundwork, but horribly barren and lack of quality options
    • Better tracking/security transparency with its users
    • Alert when cache slowing down performance, and quick navigation to clear this for the less tech-savvy.
    • Allowing file name edits within the quick-access download dropdown, without having to have this fully on or off, or having to navigate outside of Google Chrome
    • Embedded suggestion for quick-access extensions on homepage (with option to remove suggestions easily), for ad-blocking, accessibility, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Front
    We are very happy with Front and don't anticipate changing
    Incentivized
    Read full review
    Google
    No answers on this topic
    Usability
    Front
    It's very easy to understand and use by new customer support agents as well. Be it a technology, product, or marketing person, we have trained most of the company folks to read and respond to customer conversations in their free time with the help of the Front app. It is also easy to set up for an admin and manage his/her team with communication rules.
    Incentivized
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    Google
    As mentioned earlier, it is a worldwide standard. It matches both the Platforms - Windows and iOS. Pages load quickly, and the website's presentation is impeccable. It needs to seamlessly integrate Google Gemini into Google Chrome. Overall, I will give 10/10 to the designer of Google Chrome.
    Incentivized
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    Support Rating
    Front
    The support is good, and it's definitely prompt, but still lags when it comes to technical requirements, as I guess they are slow in developing newer features fast. So no complaints in terms of responsiveness, but yeah, at times it's not very helpful when you need certain features or are blocked on things which can't be unblocked.
    Incentivized
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    Google
    No answers on this topic
    Alternatives Considered
    Front
    This is something I am not familiar but it seems like it is [available] in Gmail. Thus I cannot give any feedback about it. What I am sure about is Front works for our team and I see Zoom using the service in the Customer Success Organization in a long run.
    Incentivized
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    Google
    Only Firefox comes close. Google Chrome is leaps and bounds above anything Microsoft has ever done in the browser space. Microsoft has lagged behind with Edge for years and continues to supply a subpar browsing experience. Google Chrome has the speed and the features to make it the best in the industry and it continues to go above and beyond where others do not keep up. With Gemini AI added, this will only continue to get better.
    Incentivized
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    Return on Investment
    Front
    • Saved our executive team considerable amount of time chasing support questions through different channels.
    • Gave our team clear accountability for who was lead on a support issue and how to escalate.
    • Customer regularly say our support is the best in the industry.
    Incentivized
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    Google
    • Because Google Chrome is a tool that has it all our people dont have to switch in browser they can use only Google Chrome what saves time
    • Because of the single use of Google Chrome our Servicedesk has to just know one application and we get half the tickets if you got 2 standard browsers.
    • Because Google Chrome is owned by Google it automaticly is very secure what retuns means Google Chrome has a good security. Which lead to lower security incidents
    Incentivized
    Read full review
    ScreenShots

    Front Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot