Frontline HCM (Aesop Online) vs. Oracle PeopleSoft HCM

Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.

Incentivized

Oracle PeopleSoft HCM is great for onboarding new hires. The process, including some newer direct entry features, has been streamlined and made more intuitive. However, there is a steep learning curve for those who are completely unfamiliar with enterprise systems as a whole. In my experience, Oracle PeopleSoft HCM's updates have historically failed to improve the intuitiveness of navigation and features even through a move to a SaaS configuration in the cloud. This makes it hard to train new HR staff because there may be five different ways to accomplish the same thing and none of them are intuitive enough to just "figure out". This has been a bone of contention for me for all Oracle products for my entire 20+ year career, and it has never been fully addressed.

Incentivized

• Easily submission process. Select the day you need to schedule on the listed calendar, mark the type of request, and submit.
• Works on different digital devices including phones, tablets, and computers.
• Easily track your balances by looking at your account history.
• Delete requests you have already submitted.

Incentivized

• Oracle PeopleSoft HCM is one of the best product and has helped implement the complex Business functionalities in the Higher Education business in a very streamlined process.
• Oracle PeopleSoft HCM helped in moving from 34 different legacy system to one centralized system which helps immensely in maintaining the data and reporting purpose.
• Oracle PeopleSoft HCM also helps immensely in data analytics and trend analysis which helps immensely in preparing for the resourcing and planning for the peak season in advance and be better prepared to handle the quarterly on annual activities.

Incentivized

• Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).
• Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.
• You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.

Incentivized

• We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist.
• The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years.
• We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable.
• Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product.

Incentivized

Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.

Incentivized

PeopleSoft HCM has provided a very flexible platform for our HR needs. The ability to add customizations to handle some of our unique business processes have been critical in the longevity of our PS HCM use. We've been able to handle a wide variety of business processes for multiple subsidiaries due to the ability to customize when needed.

Incentivized

While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.

Incentivized

Oracle HCM has been around for more thab a decade and is a preferred package to use for Human capital management.Ease with which upgrades happen and how updates are pushed has come thru a long way of improvement and research over the years.Oracle has moved toward cloud based architecture which will help in its customers keep at par with current industry trends.

Incentivized

There have been several times the system was unavailable. When there has been an issue, Frontline HAS NOT notified us....which has been disappointing.

Incentivized

I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

Incentivized

No issues reported by end users of slow or not loading pages.

Incentivized

This is highly dependent on the server setup you implement. You need to make sure you've included enough hardware to support your users. Not enough power will quickly rear its ugly head. If you've got the correct setup, the product will operate quickly and provide a good user experience. Oracle is slowed down by certain realtime interfaces to other systems, but this can be addressed by your technical team relatively easily.

Incentivized

Internal support is provided by EDU Staff based out of Grand Rapids. Whenever I have had an issue they are very responsive to my needs. For instance, there may be conflicts in the amount of money that was listed for the contract. There may be questions about the length of an assignment such as 1/2 day, full day, or early dismissal. The school will sometimes enter the wrong information. Very good IT support, but sometimes you are on hold for 5 to 10 minutes because they do not have enough workers in their Call Center

Incentivized

Overall support has been positive and Oracle has gladly sent out representatives to meet with our teams in person. Despite sometimes sow and inadequate fixes, their willingness to try and meet face to face helps give them a better name in our organization. Sometimes their people do not understand unique needs of the industry, and it can be a challenge to explain that one size does not fit all. Finding the appropriate IT support for our unique requests has been hit and miss.

Incentivized

Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.

Incentivized

In my opinion, training in Oracle PeopleSoft HCM is arduous at best. In my experience, there are numerous issues with creating training environments and that makes practice in a sandbox costly. I prefer asynchronous simulated environment training for this reason, but that costs even more due to the development and testing time needed to create that training. eLearning is always there with only the need to keep it up-to-date.

Incentivized

It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

Incentivized

Our Frontline implementer was an expert in the field & knew the product in & out. We had very little issues going live.

Incentivized

When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement

Incentivized

Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.

Incentivized

Oracle PeopleSoft HCM is not as good as SuccessFactors HCM. The look and feel of Oracle PeopleSoft HCM is still 'old school'. Cloud solutions can do more. SuccessFactors offers a great talent management, performance measurement, and employee development, while Oracle PeopleSoft HCM's core is employee records, benefits, and payroll.

Incentivized

Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems

Incentivized

In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

Incentivized

• It's given staff direct access to inputting their absences and secure coverage quicker, whereas before they had to make a call to a person. That person had to secure coverage for the entire district at different levels. Sometimes that person was absent or unable to provide coverage.

Incentivized

• As a long time PeopleSoft user, my institution has found great advantages of being involved in the HCM realm such as first-hand information, a complete suite of solutions as well as regular updates to stay up with federal and state regulations.
• Ease of use of development, customization, maintenance and usage perspectives can lead to a better management of financial resources, that minimizes expenditure while providing all necessary resources.
• Opportunities to provide better customer service and meet organizational policies have to lead to a positive outlook on the tool and its features.

Incentivized