Gainsight PX vs. Roadmunk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gainsight PX
Score 7.2 out of 10
N/A
For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.
$0
100 or less MAUs (Monthly Active Users)
Roadmunk
Score 9.0 out of 10
N/A
Roadmunk is a roadmap visualization platform that is designed to enable product managers and their teams to communicate the strategic roadmap throughout their organization. The vendor says product leaders can easily input milestones, roadmap data and create unlimited pivots in real time. The vendor says it has differentiated itself through intuitive user-centric design, seamless manipulation of roadmap views and enterprise data security. Since late 2021, Roadmunk is part of Tempo.
$19
per seat
Pricing
Gainsight PXRoadmunk
Editions & Modules
Starter (Free)
$0
100 or less MAUs (Monthly Active Users)
Starter
Starting at $400/M
500+ MAUs (Monthly Active Users)
Growth
Custom
Per MAUs (Monthly Active Users) and more
Starter
$19
per seat
Business
$49
per seat
Professional
$99
per seat
Enterprise
Custom
per seat
Offerings
Pricing Offerings
Gainsight PXRoadmunk
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsReady to roadmap? All our plans start with a free 14-day trial.
More Pricing Information
Best Alternatives
Gainsight PXRoadmunk
Small Businesses
Fullstory
Fullstory
Score 8.4 out of 10
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Craft
Score 8.9 out of 10
Medium-sized Companies
Whatfix
Whatfix
Score 9.3 out of 10
ProductPlan
ProductPlan
Score 9.5 out of 10
Enterprises
Whatfix
Whatfix
Score 9.3 out of 10
Miro
Miro
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gainsight PXRoadmunk
Likelihood to Recommend
7.6
(26 ratings)
7.8
(8 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
7.3
(23 ratings)
10.0
(3 ratings)
Ease of integration
7.7
(14 ratings)
-
(0 ratings)
User Testimonials
Gainsight PXRoadmunk
Likelihood to Recommend
Gainsight
Gainsight PX is well suited for companies that are looking to measure customer engagement, usage, and adoption of their products and services. It is also well suited for companies that are looking to gain insights into customer behavior and preferences. Gainsight PX can be used to track customer journeys and measure customer satisfaction.

On the other hand, Gainsight PX is less appropriate for companies that are looking to measure sales performance or customer lifetime value. It is also not well suited for companies that are looking to measure customer retention or customer churn.
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Tempo
We replaced Trello with Roadmunk for our Roadmapping purposes. For the poor Product Manager and Product Team that is incessantly asked "where is the product roadmap" by Sales and Management, this is the tool for you! Easy, simple, and makes pretty pictures for those constituents. It is less useful for full Requirements documentation. "Ideas" is OK, but too hard to get submissions from non-Roadmunk users, and clunky integration back to the primary road mapping function. Needs an improved editing environment to fully express Reqs using this tool, but it's not that far off!
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Pros
Gainsight
  • Backfilling data. Many tools do not have the ability to be tracking elements once they are available and then pull it in and have historical views. You're not starting from scratch once you identify something.
  • Educational Engagements. There are a ton of options for in-app messaging and its very customizable and easy to set up.
  • Product Mapper. Organizing and shifting structure is easy to change. Setting multiple rules on a feature and confirming what you tagged is easy to do.
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Tempo
  • Allows us to easily customize swimlanes based on audience and task
  • Provides a visualization of resource load "weight" in a particular swimlane
  • Gives us a visual vocabulary to explain our agile process and its impact to customers
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Cons
Gainsight
  • Walk through functionality is weaker than other providers. If you ask a user to do something on screen, and that action reloads the page, the tour closes. This shortcoming is the primary cause for us using another walkthrough tool.
  • There is no global CSS styling for PX modals. When I make a new CSS refinement, it's limited to that one engagement only. Everytime I have a new message to deliver, I know picking a correct tour type, finding a good starting place in existing CSS and content, working over the CSS to handle new content will all take more time that it takes in other tools with universal styling controls.
  • The page reload tour cancelation also affects surveys. Want to send a CES survey after a user clicks a button that causes a URL change? You can't. Indirectly, you can load the survey if the user has clicked the button < 1 day ago, and is on URL X. If the URL is the same before and after the button click, even this work around wont work.
  • Not sure how effective PX is on mobile, the functionality did not exist while we were building our mobile app, and we've yet to add it in.
  • Would be nice if it could integrate our knowledge base, but only one KB vendor was supported (not our Freshdesk) last I looked
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Tempo
  • The fact that you have to add a date to everything; dates stick to people’s minds.
  • Connecting bars to milestones; unclear which to use when.
  • Collaboration isn’t great; can’t track changes, add comments, etc.
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Likelihood to Renew
Gainsight
I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
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Tempo
No answers on this topic
Usability
Gainsight
No answers on this topic
Tempo
Some enterprise features were lacking but on an individual basis would be solid.
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Support Rating
Gainsight
I have not had to contact support frequently but when I have I used the chat and my questions were answered immediately. I've also used their knowledge center, help documentation and training videos which are all very thorough. The support we've received from our Customer Success Manager has been helpful as well.
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Tempo
We never really had to go back to Roadmunk for support, but they do provide a wealth of informative updates that can be consumed at the individual user's own pace.
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Alternatives Considered
Gainsight
Heap has a great value proposition and very nice user experience. But it lacks the clear funnel analysis that Gainsight PX provides. Plus Heap also does not have integration with a lot of CRMs and Customer data platforms. Also, Additionally if you go in the market to find Heap implementors or SI vendors, you won't find any.
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Tempo
We've used Google Calendar, Microsoft Office products, Trello, and others. Roadmunk seems to combine the best of all of those, and then offers a little more.
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Return on Investment
Gainsight
  • Allow us to integrate actual product usage with Salesforce.
  • Too much developer time went into it, especially when the premise was that this was mostly going to be handled by the Product team. This was mostly because the Gainsight PX event editor doesn't support more complex querying on events.
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Tempo
  • Def saves us HOURS per quarter probably 50 man-hours per year re: automated visualizations vs. yoga poses trying to use Excel, JIRA, PowerPoint, Visio, etc.
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ScreenShots

Gainsight PX Screenshots

Screenshot of Access all of your key metrics in one place.Screenshot of PX Dashboards offer an interactive way of viewing data. By default, Gainsight provides you with the Gainsight PX Dashboard, but you can create separate Dashboards for each user, based on their requirements. 

For example, you can create a Dashboard, set it to private and grant access only to the top-level executives who are interested in viewing the performance of company KPIs. You can create a Dashboard for a Product Manager and include widgets which show key metrics for the product they own.Screenshot of Gainsight PX connects directly to your CRM and other customer data sources, letting you leverage custom events with no limits on what you can explore – all without using any query language.

Track specific events and compare any number of different cohorts and behaviors to learn more about a specific behavior or validate a specific hypothesis. You can use the group by functionality to aggregate results based on specific fields, and you can analyze custom event properties based on the property values. This may come handy when you want to measure the event properties such as video play counts or monetary values you're passing to Gainsight PX via custom events.Screenshot of Product Mapper® is an easy to use way of describing your product features with a simple "point, click and describe."   Each mapped feature can be viewed hierarchically within your Product Feature Tree®.   

Features can be organized in any way that makes sense for your particular application.  For example, you can organize by modules and features or you can nest sub-modules under modules and add features at any level.Screenshot of You can use existing templates while setting up Guide engagements. You can even save the newly created/modified template and use the saved template in the future in order to save time. Once you select the template, you can modify your template–no coding required, but it's there if you want it.Screenshot of Present targeted and timely in-app surveys so you can get more relevant feedback from the right people to better understand their needs and wants, and easily see the results in real-time.

Roadmunk Screenshots

Screenshot of IT roadmap UIScreenshot of Timeline View - Create alignment around initiatives, objectives and milestones by visualizing your strategy on a timeline.Screenshot of Roadmap Example - Find a roadmap template, then make it your own. All our roadmap templates can be accessed and edited within Roadmunk. No more gymnastics in Excel and PPT.Screenshot of Swimlane view - Flexible teams need flexible roadmaps. Swimlane is the roadmap of choice for agile teams and beyond.Screenshot of Master Roadmapping - Teams build their own roadmaps, which can be rolled into a high-level Master view.Screenshot of Pre-designed templates - Over 35 roadmap templates to map your journey.