Likelihood to Recommend The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us
Read full review ZoomInfo chat is a very good tool for user engagement on the website and lead conversion. It's a very good tool that provides live chat, chat boat, and also a meeting scheduler so that customers can choose the preferred time to discuss with the sales team. It's very good for improving the productivity of the sales team and acquiring quality customers.
Read full review Pros We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA. Email integration with Outlook has helped channel emails to agents by skill set. The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions. I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager. Read full review It is really great at integrations. We were able to plug in Slack without breaking a sweat. And it works really well with our other tools as well. Implementation and setup was very easy and smooth. I actually anticipated it to be a lot bumpier but I was surprised at how quickly and smoothly it went. They have a great support team too. Anytime we have gotten in touch with them, we have had a great experience. Read full review Cons Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator. Native mobile applications to provide added support. Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user. Read full review Getting it to work on my mobile phone was a pain point. I just gave up after a while. More integrations would be nice. Don't get me wrong, what it does, it does well. But the integration options are still limited. Read full review Usability Day-to-day use of Bold360 AI (chatbot) use (reviewing new questions, adding new responses, tagging, etc.) is fairly simple, but utilizing more advanced features and custom channeling, etc. typically require escalation to developers and may require additional costs if you want help to implement
Read full review Support Rating Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.
Read full review As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
Read full review Alternatives Considered I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.
Read full review As I mentioned, it's more than just a
ChatBot . The
ChatBot is just another feature that it offers, but it allows you to talk to the website traffic which otherwise would have gone without interacting with your website. Sometimes even retargeting ads fail to target such valuable visitors, that is where ZoomInfo chat plays its role.
Read full review Return on Investment Considerable saving on ticket deflection so return on investment Saved on extra support engineer recruitment through self service Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers Read full review It was quite simple to set up. We've tried a few different chat services on our website before, but the integration process is never as simple as the documentation suggests. Installing and configuring this, including integrating it to Slack, was actually quite simple. Fabulous chatbot arrangement that expanded our site changes. Read full review ScreenShots