Likelihood to Recommend It is used in our company for monitoring and analysing purpose. It has so many other options like SSH/alerts and click automation is adding so much to this software. Also it has lots of features which is so overwhelming sometimes but useful. It is inappropriate when you try to use plug in scripts in Germain APM.
Read full review I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
Read full review Pros Automation Monitoring Analyzing Read full review The alerts are very responsive offering quite detailed timing information The UI for reports is very clear and set up of reports is very intuitive Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down Read full review Cons User experience User guide Documentation Read full review The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself. Read full review Likelihood to Renew Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Usability Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Read full review Performance Interface is unnecessarily complicated and frequently responds slowly.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Support Rating Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
Read full review Alternatives Considered Germain APM and
Sauce Labs can be used for different purposes and are well-suited for teams with specific needs. We were looking for a platform that is easy to use, has low barriers to entry, and offers a lot of customization, flexibility, and integration options then after researching we started using the Germain APM software. Because it has so much specifications.
Read full review PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alertAmazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS EcosystemRead full review Return on Investment Return of investment Flexibility Integration Read full review Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense. In my opinion, their lack of support responsiveness and commitment has impacted our IT agility. Its time to explore other alternatives. Read full review ScreenShots SolarWinds Pingdom Screenshots