GFI HelpDesk vs. TeamSupport
GFI HelpDesk vs. TeamSupport
Product | Rating | Most Used By | Product Summary | Starting Price |
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GFI HelpDesk | N/A | GFI HelpDesk is self hosted service desk software that consolidates and integrates support functionality. It enables customers to log tickets through email, chat or other applications and track them to know they’re being addressed. Staff can see, create, assign and close support tickets. People inside a company can collaborate through helpdesk notes to solve issues. And teams can create rules for automatic responses or routing based on ticket properties, ticket content, or the type of customer. | N/A | |
TeamSupport | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $25 per month |
GFI HelpDesk | TeamSupport | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $2,000 per installation | ||||||||||||||
Additional Details | — | Pricing is based on annual billing | ||||||||||||||
More Pricing Information |
GFI HelpDesk | TeamSupport | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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GFI HelpDesk | TeamSupport | ||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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GFI HelpDesk | TeamSupport | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GFI HelpDesk | TeamSupport | |
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Likelihood to Recommend | - (0 ratings) | 7.3 (57 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (14 ratings) |
Usability | - (0 ratings) | 8.9 (8 ratings) |
Availability | - (0 ratings) | 1.8 (4 ratings) |
Performance | - (0 ratings) | 7.3 (5 ratings) |
Support Rating | - (0 ratings) | 9.3 (8 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 7.7 (3 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (6 ratings) |
Product Scalability | - (0 ratings) | 1.0 (1 ratings) |
GFI HelpDesk | TeamSupport | |
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Likelihood to Recommend | GFI Software No answers on this topic | TeamSupport |
Pros | GFI Software No answers on this topic | TeamSupport |
Cons | GFI Software No answers on this topic | TeamSupport |
Likelihood to Renew | GFI Software No answers on this topic | TeamSupport |
Usability | GFI Software No answers on this topic | TeamSupport |
Reliability and Availability | GFI Software No answers on this topic | TeamSupport |
Performance | GFI Software No answers on this topic | TeamSupport |
Support Rating | GFI Software No answers on this topic | TeamSupport |
In-Person Training | GFI Software No answers on this topic | TeamSupport |
Online Training | GFI Software No answers on this topic | TeamSupport |
Implementation Rating | GFI Software No answers on this topic | TeamSupport |
Alternatives Considered | GFI Software No answers on this topic | TeamSupport |
Scalability | GFI Software No answers on this topic | TeamSupport |
Return on Investment | GFI Software No answers on this topic | TeamSupport |
ScreenShots | TeamSupport Screenshots |