TeamSupport is a mediocre ticketing system
April 25, 2021
TeamSupport is a mediocre ticketing system
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamSupport
We currently use TeamSupport as our ticketing platform to support our customers. The customers can open support requests and the appropriate workflow is initiated. We also use TeamSupport Knowledge Base for customer documentation. Our Support Engineers, Client Success Specialists, and other members of the team are assigned tickets for their work. TeamSupport helps us manage our customers and our application.
Pros
- Ease of use when it comes to creating, updating, and managing tickets.
- Knowledge Base is good for customer documentation.
- Customers are able to open tickets easily.
- Email Notifications are great.
- Customer reporting available.
- New search is robust to help find old tickets.
Cons
- Mobile app is so bad, they should just remove it.
- Integration to VSTS is very bad.
- Dashboards are not helpful and need to be more modern.
- Chat feature is not that great.
- TeamSupport has helped us manage our customers quickly and efficiently.
- TeamSupport VSTS integration was down for over a month and we had to do things manually costing us lots of labor hours.
- TeamSupport allows customers to quickly get help from us.
We have looked into Zendesk and previously moved from Axosoft to TeamSupport. TeamSupport is definitely better than Axosoft when it comes to fuctionality and ease of use. Zendesk is probably the best and widely used but of course that comes with a price. If the organization is big and a larger customer base, then is makes sense to use Zendesk.
Do you think TeamSupport delivers good value for the price?
Yes
Are you happy with TeamSupport's feature set?
Yes
Did TeamSupport live up to sales and marketing promises?
Yes
Did implementation of TeamSupport go as expected?
Yes
Would you buy TeamSupport again?
Yes
Comments
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