Likelihood to Recommend When a company wants a single platform that handles all security scanning and evaluation. I would also suggest to a small to medium-sized company that wants a patch management and security vulnerability tool that isn't going to break the bank.
Read full review The usability of Motive's platform and mobile app, particularly for tracking drivers and managing logs, would significantly impact its suitability for trucking operations. If it offers a straightforward interface, seamless navigation, and accessible features on mobile devices, it would likely enhance its effectiveness. However, if it proved challenging or lacked necessary functionalities, it might have posed obstacles to efficient fleet management.
Read full review Pros Security is their main focus and they do an excellent job providing users the ability to use all tools in one product. Their reports are very detailed and have the option to auto email key people with executive reports to keep track of vulnerabilities and patch status. Keeping costs low, no other company could offer as much as they do for everything they offer. Read full review The customer and technical support are amazing. You can talk to a real person on the phone who is knowledgeable and responsive. There are also online chat and email options. The integration with our dispatch (TMS) software is flawless with nice features. The total safety options are very robust. Our insurance carrier loves what we are reporting to them. Peter McManus Partner Relations / Regulatory Compliance Manager / Operations
Read full review Cons Their agentless patch management could offer realtime status of when a patch fails, or completes. Their 3rd party patching inventory could be larger. Patches that are released should be vetted prior to release unless its a critical or important patch. Read full review I had issues with adding another company to my fleet to track them while they were driving for my company. I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues. Read full review Likelihood to Renew There are recently many other new companies that offer the same idea at a cheaper rate, but on the other hand, we are happy with Motive...
Read full review Usability When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.
Read full review Reliability and Availability I have had no issues with applications errors, system problems, or equipment. The items I need have been available in a reasonable amount of time. The only exception is when I have needed the correct cables sent to me and I couldn't even offer to pay for overnight myself. Manual logs are just a headache especially when you ordered the units and received them in enough time.
Read full review Support Rating The Support zteam for GFI was with us all the way through, and I believe that they had the best support team of all the products that we use and/or tested.
Read full review Support is super easy to get a hold of via the live chat feature, which is convenient; however, the helpfulness of the person I get on the live chat very much varies but for the majority of the people I get, I am usually sent links to different self help pages on the Motive website. So, support isn't unhelpful, but it could be better. However, we have a new account rep who has really been going above and beyond to help us out in the last couple of months.
Read full review Online Training Trainer was hard to understand but very knowledgeable in my needs.
Read full review Implementation Rating The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.
Read full review Alternatives Considered Of the two others in the list that we compared to GFI offers the same capabilities that the other two do but that it's also a security suite for the same price and product. The other two offer everything that GFI does but for a higher cost. Ivanti had a live update on the status of patch deployments which is something we wanted. Qualis does not offer agentless patching or scanning. We use Qualis for other purposes so it was considered.
Read full review Truck X customer support is extremely difficult to understand and they take a very long time to complete one task. Each time my husband or I called it was nothing short of 20 minutes and they would talk as though we were just too stupid to make their device work properly.
Read full review Return on Investment GFI was on par with other patching software but offered more tools. In that, it was a great value. we chose a different software that was more inline with our needs, as we didn't need everything that GFI offered. GFI was our runner up. GFI gets the job done, there is no question about that. I would suggest any company to at least continue with a POC. Read full review Level of compliance has increased significantly from paper logs Saves driver time in completing daily logs Reduced time admins spend on auditing logs as data is neat and consistent, and some of the more basic issues are auto flagged by the app Read full review ScreenShots