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Glassdoor.com vs. SmartRecruiters, now part of SAP SuccessFactors

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glassdoor

    Score7.2 out of 10
    N/AGlassdoor in Mill Valley offers their job posting and job search tools, at Glassdoor.com, providing a platform for job advertising, and employer branding.N/A

    SmartRecruiters, now part of SAP SuccessFactors

    Score8.4 out of 10
    N/ASmartRecruiters was acquired by SAP in late 2025, and its functionality will be integrated into SAP SuccessFactors HCM. Check out the Sap SuccessFactors HCM listing for the latest updates.N/A
    Pricing
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThe software subscription is determined by the number of a company's full time employees. There is a one time cost to set up software, including customizations, integrations, data migration and training.
    More Pricing Information
    Community Pulse
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Considered Both Products
    Glassdoor
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    96%
    Would buy again
    27 Answers
    Delivers good value for the price
    75%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    22 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    100%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    16 Answers
    Features
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Recruitment Marketing
    Comparison of Recruitment Marketing features of Glassdoor.com and SmartRecruiters, now part of SAP SuccessFactors
    Feature
    Glassdoor.com
    7.1
    5 Ratings
    13% above category average
    SmartRecruiters, now part of SAP SuccessFactors
    -
    Ratings
    Passive Recruitment Advertising6.85 Ratings00 Ratings
    Active Recruitment Advertising7.75 Ratings00 Ratings
    Employer Branding Tools6.95 Ratings00 Ratings
    Recruiting / ATS
    Comparison of Recruiting / ATS features of Glassdoor.com and SmartRecruiters, now part of SAP SuccessFactors
    Feature
    Glassdoor.com
    -
    Ratings
    SmartRecruiters, now part of SAP SuccessFactors
    8.6
    127 Ratings
    8% above category average
    Job Requisition Management00 Ratings9.8109 Ratings
    Company Website Posting00 Ratings9.9114 Ratings
    Publish to Social Media00 Ratings7.5112 Ratings
    Job Search Site Posting00 Ratings8.0116 Ratings
    Customized Application Form00 Ratings9.7104 Ratings
    Resume Management00 Ratings5.6119 Ratings
    Duplicate Candidate Prevention00 Ratings9.6114 Ratings
    Candidate Search00 Ratings8.1122 Ratings
    Applicant Tracking00 Ratings9.9126 Ratings
    Collaboration00 Ratings9.6117 Ratings
    Task Creation and Delegation00 Ratings9.997 Ratings
    Email Templates00 Ratings9.7114 Ratings
    User Permissions00 Ratings9.7109 Ratings
    Notifications and Alerts00 Ratings9.9119 Ratings
    Reporting00 Ratings1.7105 Ratings
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    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
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    LinkedIn Jobs
    Score7.9 out of 10
    Crelate
    Score9.1 out of 10
    Medium-sized Companies
    LinkedIn Jobs
    Score7.9 out of 10
    CareerSiteBuilder
    Score10 out of 10
    Enterprises
    Snagajob
    Score6.2 out of 10
    JobDiva
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Likelihood to Recommend
    6.5
    (9 ratings)
    7.9
    (129 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    6.0
    (15 ratings)
    Usability
    7.4
    (4 ratings)
    9.1
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    7.0
    (1 ratings)
    9.0
    (10 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    7.1
    (12 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    GlassdoorSmartRecruiters, now part of SAP SuccessFactors
    Likelihood to Recommend
    Glassdoor
    I would definitely recommend Glassdoor.com to colleagues who are looking to get insights into the inner workings of an organization by the people who know it best - its employees. The variation of reviews of employees at all levels within an organization. The benefit to this is that it delivers a well-rounded perspective that provides deeper understanding of a company and the ways that they are perceived externally and how they operate in actual terms of acting as a reliable establishment to work for or work with.
    Incentivized
    Read full review
    SAP
    SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
    Incentivized
    Read full review
    Pros
    Glassdoor
    • Glassdoor is great at providing candidates with information about our company they wouldn't find elsewhere.
    • Glassdoor's website is organized well and has an easy-to-use interface both for job seekers and posters.
    • Glassdoor has excellent crowdsourcing functionality when it comes to company ratings and salary information.
    Incentivized
    Read full review
    SAP
    • Job Referrals - can easily refer others to a job posting and view the status
    • Job Postings - can easily search for job openings and read job description and criteria
    • Application online - Can easily apply for the job directly and see who the hiring manager and hiring recruiter is
    Incentivized
    Read full review
    Cons
    Glassdoor
    • Glassdoor is an expensive product and price needs to be lower for employers.
    • They have to find a way to stop companies from rigging their ratings by asking their employees to post positive reviews.
    • Also, somehow they need to figure out if the negative review is an attempt to show their frustration by an employee rather than the true picture of the organization.
    Incentivized
    Read full review
    SAP
    • Settings page can be difficult to navigate & find what you're looking for
    • Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
    • The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.
    Incentivized
    Read full review
    Likelihood to Renew
    Glassdoor
    I see no reason at this time to change how we would continue to work with Glassdoor.com as a go-to resource for our hiring needs. As we look to hire in the future we will certainly return to Glassdoor.com as well as recommend Glassdoor.com to colleagues and anyone we know who is looking for a platform that they can look to for reliable employee resourcing.
    Incentivized
    Read full review
    SAP
    I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
    Incentivized
    Read full review
    Usability
    Glassdoor
    It's improved but I still find it it a bit complex and challenging to navigate. There's a lot I can't see as an unpaid employer account but it generally takes me some time to get to what I can see whether that's trying to research my own company's feedback scores from past or current employees, the feedback other companies are receiving, or job postings
    Incentivized
    Read full review
    SAP
    I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
    Incentivized
    Read full review
    Reliability and Availability
    Glassdoor
    No answers on this topic
    SAP
    Rarely is there an issue and if the product is down, it typically is restored quickly.
    Read full review
    Performance
    Glassdoor
    No answers on this topic
    SAP
    I have no complaints about performance. The system works virtually flawless.
    Read full review
    Support Rating
    Glassdoor
    Support is generally excellent, but there can be a fair amount of bureaucracy at times for requests. The support people are very knowledgeable of the platform, but sales seem to regurgitate the same info when trying to negotiate or upsell a client. Technical issues are rare and usually solved quickly.
    Incentivized
    Read full review
    SAP
    Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
    Incentivized
    Read full review
    In-Person Training
    Glassdoor
    No answers on this topic
    SAP
    Quick and easy to learn.
    Incentivized
    Read full review
    Implementation Rating
    Glassdoor
    No answers on this topic
    SAP
    It really was a painless and easy process to switch to SmartRecruiters.
    Read full review
    Alternatives Considered
    Glassdoor
    Glassdoor.com appears to operate a bit differently compared to some of the other recruiting platforms I regularly use. From my experience, it doesn’t seem to have the same level of engagement or reach among job seekers. Although it does generate a high volume of applicants, I’ve noticed that many of those applications tend to be from the same individuals I’ve seen through other platforms or previous postings. As a result, it sometimes feels like I’m not getting access to a broader or new pool of talent through Glassdoor.com alone.
    Incentivized
    Read full review
    SAP
    I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
    Incentivized
    Read full review
    Scalability
    Glassdoor
    No answers on this topic
    SAP
    No explanation really, just a great product.
    Read full review
    Return on Investment
    Glassdoor
    • It has been helpful to see the responses and if they are something to address.
    • People are more likely to post here vs give the feedback to us directly, so often things will be brought to us we didnt know about.
    Incentivized
    Read full review
    SAP
    • In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.
    Incentivized
    Read full review
    ScreenShots