SmartRecruiters is an ATS Worth Investigating
Updated April 22, 2021

SmartRecruiters is an ATS Worth Investigating

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with SmartRecruiters

We use SmartRecruiters company wide for internal and external hires. It allows all communication and documentation to be tracked in a single place, which makes reporting and processing simpler. Having a single platform with workflows and templates also assures consistency and quality control, not to mention enforcement of legal and compliance matters.


  • Organization - SmartRecruiters is not so busy that I cannot easily tell what I am looking at. Everything is easy to navigate and follow intuitively.
  • Workflow - SmartRecruiters allows me to set up logical connections to automate subsequent fields in job creation. This aids in accuracy of job creation to match our payroll system, plus makes the process of creating a new requisition/ad faster.
  • Approvals - Approvals of job requisitions and offers could not be simpler.
  • Customization - There is very little that cannot be customized and/or branded to fit my organization's needs, including connecting to my other business platforms.


  • Reporting - There are several fields that are not easily reported on in SmartRecruiters. They have made some significant improvements, but there are still inaccessible fields in the reporting tool that would help me avoid using another service to build my reports.
  • Posting Partners - SmartRecruiters has made recent changes in their contracts with high visibility platforms like LinkedIn and Indeed which may not fit with what I am trying to do or what I have done in the past.
  • Offer Templates - Creating a good looking offer template that goes to the recipient exactly the way it looks when I built it is nearly impossible. The import mechanism only accepts .doc (but really wants a .doc created in LibreOffice if you want spacing and paragraphing to work perfectly). In short, there is a lot of guessing to getting offer letters just right, unless you want a plain text offer letter (and who does?).
  • SmartRecruiters has unified the approach of my recruiting team, so everyone is processing their jobs the same way, which gives me the confidence that my payroll system will be loaded correctly.
  • SmartRecruiters has offered me integrations with electronic signatures, background checks, and job boards so that I don't have to manage multiple platforms to see recruitment/hiring information.
  • SmartRecruiters has given me the ability to see at-a-glance how we are doing in recruiting and our application volume to see how well our efforts are working.
SmartRecruiters was a good fit at the time of purchase. The price was competitive and the features were exactly what we needed to move as a blended company with multiple locations, brand names, and a large employee base. The company really did a good job of helping us get things setup as smoothly as possible. I can't blast other companies because either they weren't on our radar at the time or just weren't a good fit. Every ATS does something a little differently. SmartRecruiters was the best fit for us.

Do you think SmartRecruiters delivers good value for the price?


Are you happy with SmartRecruiters's feature set?


Did SmartRecruiters live up to sales and marketing promises?


Did implementation of SmartRecruiters go as expected?


Would you buy SmartRecruiters again?


Everything is very intuitive, with the exceptions of reporting and offer letter templates. I can drop most of my recruiters in there with our procedures and they can be generating accurate job requisitions in a day. Reporting and offer letter template design is not intuitive and has too much that is hidden or unusable by even administrators. For that reason, only our top admins touch them, which results in extra work for the admin. It would be preferable to have quality controls in place but allow my users to self-serve any custom reports. It would also be preferable to have an assurance that the template I created per the SmartRecruiter instructions looked and behaved like it should after it is uploaded.
Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
I think any business can benefit from SmartRecruiters, but especially businesses of 300 or more employees. Smaller independent businesses might find SmartRecruiters a little too feature rich, especially if there is only one recruiter or only one or two hiring locations. I believe SmartRecruiters works very well for enterprise level companies with 5000+ employees. This is a good system and it does what it is supposed to do. Reliability is high. Service and response is reasonably fast.

SmartRecruiters Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts

Integrating SmartRecruiters

It was not perfect, but it was clean enough that we were functional quickly. The process was not overly drawn out. The biggest key, with any implementation actually, is clear communication of expectations and an understanding of any limits. We have good Project Managers on our team who push to avoid common problems like scope creep and missed deadlines for deliverables.
Yes, we've integrated SmartRecruiters with our HR System. - ADP Vantage
We were able to maintain current company data (employees, departments, job information, etc) in SmartRecruiters through a daily feed from ADP to SmartRecruiters.
We were also able to automate a large portion of our ADP onboarding processes by a daily feed of hiring activity from SmartRecruiters to ADP.
We used the connections to the aggregates, but also to recruiting boards for paid ad placements. We also setup integration with background check services and electronic signatures.


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