Item: SmartRecruiters
Rating: 8
Author: Emily Wallace

Overall Satisfaction with SmartRecruiters

Use Cases and Deployment Scope

We use SmartRecruiters as a full applicant tracking system, integrated with PhenomPeople on our front-end careers page. We use it to obtain job hire approvals and post job ads to our careers page and other integrated job boards such as TradeMe, LinkedIn and Seek. We also track external and internal applications, process applications through the hiring process (reviewing screening questions and CVs, phone screening, interviewing, submitting applicant comments and ratings, declining applications, and submitting job offers). Our SmartRecruiters is also integrated with DocuSign, allowing us to generate offer details inside SmartRecruiters, which can then flow through to DocuSign to generate contract paperwork. We utilise back-end reporting as well to track our hire and turnover statistics.

Pros and Cons

Pros

Offer template customisations
Being able to set up multiple different approval chains for jobs and offers
Applicant tracking

Cons

Settings page can be difficult to navigate & find what you're looking for
Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.

Return on Investment

Improvements in time to hire across support office, store and distribution channels.
Improved user experience for recruitment team and hiring managers
Improved turnaround time for contract offers, especially with volume (stores)

Alternatives Considered

We previously used SnapHire which required a different account for each of our brands, and SmartRecruiters has been a vast improvement for our business in integrating our brands onto one applicant tracking site. This improves both the recruiter and hiring manager experience, and is much more user-friendly for tracking job approvals and postings, and tracking candidates through their applications.

Key Insights

Do you think SmartRecruiters delivers good value for the price?

Not sure

Are you happy with SmartRecruiters's feature set?

Yes

Did SmartRecruiters live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SmartRecruiters go as expected?

Would you buy SmartRecruiters again?

Yes

Other Software Used

DocuSign, Phenom Talent Experience Management (TXM) Platform, Miro, Atlassian Jira Align, Udemy for Business, MYOB PayGlobal, Coupa, Trello, Microsoft Teams, Microsoft Excel, Oracle PeopleSoft HCM

Likelihood to Recommend

Well suited overall for job creations and postings, applicant tracking, and offer creations. Useful for dealing with small and bulk applications, and when you need to post the same types of roles multiple times/regularly. It is more useful when integrated with other systems, e.g. a front-end careers site and a document signing system, to maximise the end-to-end usage.

SmartRecruiters Feature Ratings

Integrating SmartRecruiters

Ease of Integration

I've been loosely involved with integrations on multiple occasions. Support from the SmartRecruiters team is generally good, but there have always been a few hiccups with each integration. Once the integration is in place however, the efficiencies and improvements are worthwhile.

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