Glean AI vs. Gong

Glean is well suited for any business with multiple vendors and vendor owners/approvers. They help implement controls on approvals/payments that you can't otherwise get in QBO, allow greater visibility across the organization for vendor spend, and cut down on time to manually enter and track invoices.

Incentivized

I think that it's excellent for any company, mainly growing and scaling up start-ups. For smaller startups, it can be kind of complicated in terms of cost, but if any company could invest in it, I suggest they do it.

Incentivized

• Gleans update us on particular spending patterns we should be more cognizant of
• Spend tracking and automatic graphs that allow data to be reviewed quite easily
• Customer service is always available

Incentivized

• Transcribing meetings
• Summarising key messages and next actions
• Giving statistics on the amount of time each person spoke, whether you as the host left sufficient time (pauses) for others to answer
• Getting feedback on how you as host could have been even better
• Being able to click on key points in the conversation to rewatch and get continual value from the recorded asset

Incentivized

• Ensure that you stop a call after finished, versus staying on the zoom for the next client call, so you can separate the two
• automatically create tasks or to do lists within CRM
• have the ability to capture a call even when you are not the organizer

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

It’s a unique and automated way to improve your sales process while keeping your sales team sharp with real-time feedback. It’s amazing for call centers with a lot of users. Gong helps centralize sales functions and gives managers more control over the process and conversations. Highlighting key points that are usually missed in conversation and deal management.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

Their cost and billing premise make sense, they allow unlimited users instead of trying to charge you for each and every head, thus allowing you to truly have spend visibility and cost consciousness front of mind for your vendor approvers. Their UI is clean and easy to pick up and understand, even for non-accounting personnel.

Incentivized

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Freed up so much time my role was able to expand
• Parallel accounting by team that has access to our Glean account

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized