Honestly, the only 10/10 I would give to any tech stack.
Updated September 23, 2025

Honestly, the only 10/10 I would give to any tech stack.

Haleigh Doherty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is widely used in our organization and for call recording for both our sales and customer success teams. Additionally, Gong Engage is also used as our outbound sales outreach system. Sales are the heaviest users of our squad, but leadership also uses it to view the pipeline.

Pros

  • Call recording.
  • Call analytics.
  • Outbound flows.
  • AI insights.

Cons

  • Scheduling function built within Gong Engage.
  • Ability to import AI insights into CRM.
  • Enhanced integration into Gainsight.
  • Savings on being able to consolidate tools.
  • Time savings on reps switching between systems.
  • Savings on cost over Outreach.iO.
Gongs AI insights are the best of any tool our company currently has; they are above and beyond what Gainsight provides on the same call, and our teams vastly prefer Gongs AI over Gainsight. The AI email drafts are also the best we have seen; they take up a lot of context and need minimal edits.
Again, Gongs AI insights are the best of any tool we use or have used. The call summaries, emails, and sentiments are very accurate. The AI emails are precise and require minimum editing. The ability to train the AI is also a benefit, with trackers being a huge benefit, and it is also easy to train them.
The deal boards have allowed greater insight into our teams' performance. The trackers have also helped by giving us aggregated insight into what customers and prospects are saying. The customized trackers have also been great, especially our tracker for competitors. This has helped us quickly identify who we compete against in the real-time market.
Compared to Chorus and Outreach, Gong and Gong Engage is much easier for our reps not only to use but to master. Additionally, Gong has much fewer sync errors with our CRM than Outreach or Chours, which saves not only our ops team time but our rep's time, as they can more easily access what they need.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong has been a great addition to our tech stack. Previously, we had used Chorus and Outreach; Gong and Gong Engage go above and beyond what these two systems used to provide. The call analytics and having all of this in one system is a massive plus; our sales reps love it.

Gong Feature Ratings

Conversation Intelligence Software Features
8.7
Speech-to-Text Transcription
9
Keyword Detection
9
Sentiment Analysis
7
Speaker Diarization
8
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
9
Keyword Search & Retrieval
9
Call Tagging
9
Integration with CRM Systems
7

Using Gong

28 - They represent Sales (account managers, account executives, business development representatives), Customer Success (customer success managers, Marketing (enablement director) and leadership (CEO, COO)
1 - Supporting a platform like Gong requires a blend of technical, strategic, and emerging AI skills. A core requirement is deep technical proficiency in your company's CRM, such as Salesforce to properly integrate Gong and ensure seamless data flow. This technical understanding is critical for accurate call logging and reporting.Equally important is a strong grasp of the sales playbook and process. The ideal person understands the sales team’s workflow, goals, and key metrics. This knowledge is essential for configuring Gong to align with your sales methodology, ensuring that call insights, briefs, and scorecards are relevant and actionable.Finally, as AI capabilities evolve, skills in AI prompt engineering are becoming increasingly valuable. This involves crafting effective prompts to optimize Gong’s AI-generated content, helping the system produce more precise and useful summaries and briefings that directly support the sales team's efforts. This combination of skills ensures Gong is not just a tool, but a fully integrated and strategic asset.
  • Sales call recording
  • Sales outreach
  • Deal board reporting
  • Sales coaching
  • Customer success call recording
  • Customer success coaching
  • Trend analysis
  • Sales/Customer success role playing for difficult conversations
  • Using AI to identify emerging arket trends
  • Automated sales outreach
Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

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