Saves tons of time and makes daily work smoother

I am a Gong user and I use it for several purposes: education (I could watch my colleagues work when I was a new-joiner), call recording + notetaking + summaries & todos, and client contact automation using flows. I use flow editor which allows to define multiple steps (omnichannel e.g. mail + linkedin), select if it's an auto-step or a manual one with a reminder, use templates, blocks with dynamic elements and more. Like to check stats and insights from time to time to see how I do vs my co workers. Gong "Anywhere" add-on for Chrome is great - I often use it when I work in Salesforce, mostly by adding new leads to flows

Yes. I mostly benefit from activity overview and tracking, AI summaries, todos, next steps insights. Then there's coaching which helps me measure how I do and improve where I need. All that allows to save time & ensure better quality of our service