GLPI vs. Vision Helpdesk
GLPI vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
GLPI | Mid-Size Companies (51-1,000 employees) | GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions. | $23 per IT agent/per month | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
GLPI | Vision Helpdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | $1,200 per installation | No setup fee | ||||||||||||||
Additional Details | Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options. | — | ||||||||||||||
More Pricing Information |
GLPI | Vision Helpdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
GLPI | Vision Helpdesk | |||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||||||||
ITSM asset management |
| |||||||||||||||||||||||||||
Change management |
| |||||||||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||||||||
Multi-Channel Help |
|
GLPI | Vision Helpdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GLPI | Vision Helpdesk | |
---|---|---|
Likelihood to Recommend | 10.0 (1 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | - (0 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
GLPI | Vision Helpdesk | |
---|---|---|
Likelihood to Recommend | Teclib | Vision Helpdesk |
Pros | Teclib | Vision Helpdesk |
Cons | Teclib No answers on this topic | Vision Helpdesk |
Likelihood to Renew | Teclib No answers on this topic | Vision Helpdesk |
Usability | Teclib No answers on this topic | Vision Helpdesk |
Support Rating | Teclib No answers on this topic | Vision Helpdesk |
Alternatives Considered | Teclib | Vision Helpdesk |
Return on Investment | Teclib | Vision Helpdesk |
ScreenShots | GLPI Screenshots | Vision Helpdesk Screenshots |