Likelihood to Recommend
I think in any sales scenario, as you can learn multiple things from the tool, whether for the sales representatives or the managers themselves. It brings to light a lot of discussions that most other team members were not aware of prior to being able to leverage Gong. It now enables you to listen to colleagues calls, who are successful and learn from your own team. Only place where it may not be appropriate would be for non-performance related roles.
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This software is ideal for companies that need to be in permanent contact with their customers and provide them with a better online service through different channels. I also recommend the software to all sales companies, as it will help them to better train their agents and close more contracts.
Read full review Pros Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned. Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts. Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue. Read full review The intelligence of the software allows the creation of algorithms, metrics, and advanced reports, to train sales agents and improve their sales performance and customer treatment. Allows you to search for recordings or archives of any customer interaction in real-time, to closely monitor and draw from that experience some sales learning and improvement. It has an easy control panel, where you can attend to customers, monitor performance, pull reports, and have everything under control in an easy-to-manage interface. Read full review Cons Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function. Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems. Read full review It would be very useful if it not only made call recordings but the transcription of the call, to have better access to the communication. If it could be integrated with social networks it would be great, so we could also monitor the behavior of our customers through that medium. If I had a database of contacts and customers, it would also be very useful and would facilitate my work. Read full review Likelihood to Renew
I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate
Read full review Usability
When evaluating the usability of Gong.io or any other product, it might be helpful to consider factors such as Ease of use: Is the product easy to understand and navigate, with a clear and intuitive user interface? Efficiency: Can users accomplish tasks quickly and efficiently, without having to spend a lot of time learning how to use the product or struggling with its interface?Learnability: Is it easy for new users to learn how to use the product, or does it require a steep learning curve? Error prevention and recovery: Does the product have features in place to help prevent errors, and if errors do occur, is it easy for users to recover and continue working? Overall, the usability of Gong.io or any other product will depend on a variety of factors and can vary from one user to another. It's important for organizations to carefully consider the usability of any tool they are considering implementing, as it can have a significant impact on its effectiveness and adoption by users.
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I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Siphesihle Jade McEtywa
Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
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I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.
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The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.
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I was not involved with the process
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I was not involved with the process
Read full review Return on Investment It helps me save time and push deals forward. It helps me track my deals and align more with pipeline and actual forecasting. It positively impacts the training and knowledge sharing with new hires and tenured reps. It helps to have a history of performance to better acknowledge praise and accomplishment within reps. Read full review Thanks to the fact that we have been able to have greater and better control of calls, chats, emails, and other interactions with customers, we were able to improve the performance of our agents, correct errors that were in the conversations, and make good manuals and user guides for the agent to know how to deal with customers, expanding our numbers and increasing our sales. Read full review ScreenShots