Likelihood to Recommend Any team that has a direct relationship with a client via a phone or a video call would benefit from Gong. I've worked on sales in the past and these tools are the dream of every leader. I can't think of a better way to get actual material from our performance to give us a better chance to detect areas of improvement and hone our skillset before our next call. Even it's super fast. In merely a few minutes after the call you receive an email telling you that the recording is already ready for us to exploit it
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Small businesses who do not need complex reporting and analytics would fit well into the Velocify model. There needs to be specific segments that appeal to this type of CRM, and the best feature is within an added layer--dialer. The ability to turn things around and contact your leads immediately was very beneficial to us, and could prove to be a boon for a small to midsize business.
Read full review Pros Recommendations to improve (silence time, speaking ratio, etc.) Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says Transcription - it has been accurate, and helps when trying to learn how to handle rejections Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
The prioritized queue allows for management to set contact standards and hold users accountable. It removes all the guess work out of what lead to call next. The Dial IQ feature is fantastic for powering through calls and maximizing speed to contact. The Shotgun lead distribution puts the lead into the hand of the user that is ready and available to call that lead immediately. No handing off a lead to an originator and hoping they call. This feature allows for the system to notify multiple users simultaneously and first user to press 1 wins the lead. Talk about creating a competitive sales environment! Read full review Cons Would like to have Gong use AI to alert me when a customer is at risk for attrition Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error. Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Velocify would be well served to create a more robust email drip campaign platform. Velocify could revamp their dashboards and prioritized views our individuals work out of daily. It's rather overwhelming when working with a lot of leads. Adding interactive graphics - calendars, easy to view alerts, etc would be great. (Big Purple Dot does this well) Read full review Likelihood to Renew We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
I am sure that we as a company are likely to continue using Velocify. I am not involved in the selection process, but I have not heard any negative feedback and switching programs would more than likely be too much work
Read full review Usability Esy and simple to use outside of a few clunky moments with integrating to zoom/gcal or resetting the duration of recordings. Overall it's a really great tool that certainly empowers customer success and account managers to add of ton of value to the customer experience in a really simple way and makes the process more smooth and secure.
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Users can gain a very good understanding of the system quickly. The administrator can use terms that are familiar to their company when setting the system up. Most new administrators error to the side of complexity when setting up the system. With Velocify less is more.
Read full review Reliability and Availability ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
The system is always up!!
Read full review Performance ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
If the system is set up correctly it will be a game changer for your organization.
Read full review Support Rating I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Siphesihle Jade McEtywa Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
While I didn't speak with the Support team often, they seemed very accepting and reliable. My favorite was the company emails that we would receive whenever something wasn't working correctly so that we would know that it's being worked on, providing a bit of relief to the other employees that were having trouble.
Read full review In-Person Training ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
The in-person training if you will is done via GoToMeeting or some other service. I have been told that the moderator goes way too in-depth and too fast.
Read full review Online Training ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Velocify offers online training via videos and written descriptions of implementation procedures.
Read full review Implementation Rating This is nothing something I'm able to answer
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
If you plan to have more than 20 users on Velocify you should outsource implementation to someone that knows how the system can best be implemented for your business/process flows. If you have fewer proposed users try to use one of the canned levels.
Read full review Alternatives Considered We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Before we went with Velocify, we had
Salesforce and Hobson's EMT Connect. Both of these systems were rather expensive and didn't give us exactly what we needed for lead conversion as well as the customization we desired. However, I feel that some of the reasons we went with Velocify were not exactly truthful as we found out during the implementation process or much later that there were things they said that they could do that once we started getting into the weeds with it they weren't able to execute. From a lead conversion and speed to lead standpoint, this is a good product. From a reporting and lifecycle management standpoint, this is a very poor product compared to the other two
Read full review Contract Terms and Pricing Model I was not involved with the process
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Scalability ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
The system is fully scaleable both vertically and horizontally across the enterprise.
Read full review Professional Services I was not involved with the process
Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Return on Investment Greater collaboration across internal teams Improved presentation and conversation skills, based on manager feedback and individual assessment Improved patience (must fewer instances of interrupting customers thanks to Gong) Customers are more confident in their decisions (when they can rewatch demos) Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time Read full review ICE Mortgage Technology (Ellie Mae + Simplifile + MERS)
Faster lead conversion lead us to higher potential for "first school wins" philosophy. Negative return on time spent maintaining Velocify. Because manual reporting was needed and much had to be done outside of the system, there was a monetary loss of time because of this. Predictability was near impossible for us, and the fact that we had to purchase an email automation system because Velocify did not do anything we needed was a negative ROI for our business. Read full review ScreenShots