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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google App Engine

    Score8.4 out of 10
    N/AGoogle App Engine is Google Cloud's platform-as-a-service offering. It features pay-per-use pricing and support for a broad array of programming languages.

    $0.05

    Per Hour Per Instance

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Pricing
    Google App EngineGrasshopper
    Editions & Modules
    Starting Price
    $0.05
    Per Hour Per Instance
    Max Price
    $0.30
    Per Hour Per Instance
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Offerings
    Pricing Offerings
    Google App EngineGrasshopper
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount available for annual pricing.
    More Pricing Information
    Community Pulse
    Google App EngineGrasshopper
    Considered Both Products
    Google
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    12 Answers
    100%
    Would buy again
    46 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    13 Answers
    98%
    Delivers good value for the price
    45 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    12 Answers
    93%
    Happy with the feature set
    43 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    100%
    Lived up to sales and marketing promises
    42 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    12 Answers
    100%
    Implementation went as expected
    46 Answers
    Features
    Google App EngineGrasshopper
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Google App Engine and Grasshopper
    Feature
    Google App Engine
    9.5
    32 Ratings
    20% above category average
    Grasshopper
    -
    Ratings
    Ease of building user interfaces9.018 Ratings00 Ratings
    Scalability10.032 Ratings00 Ratings
    Platform management overhead9.032 Ratings00 Ratings
    Workflow engine capability8.024 Ratings00 Ratings
    Platform access control10.031 Ratings00 Ratings
    Services-enabled integration10.028 Ratings00 Ratings
    Development environment creation10.029 Ratings00 Ratings
    Development environment replication10.028 Ratings00 Ratings
    Issue monitoring and notification9.028 Ratings00 Ratings
    Issue recovery9.026 Ratings00 Ratings
    Upgrades and platform fixes10.029 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Google App Engine and Grasshopper
    Feature
    Google App Engine
    -
    Ratings
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Hosted PBX00 Ratings9.423 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
    User templates00 Ratings10.019 Ratings
    Call reports00 Ratings9.433 Ratings
    Directory of employee names00 Ratings9.434 Ratings
    Call Management
    Comparison of Call Management features of Google App Engine and Grasshopper
    Feature
    Google App Engine
    -
    Ratings
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Answering rules00 Ratings9.247 Ratings
    Call recording00 Ratings9.622 Ratings
    Call park00 Ratings9.812 Ratings
    Call screening00 Ratings10.036 Ratings
    Message alerts00 Ratings9.243 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google App Engine and Grasshopper
    Feature
    Google App Engine
    -
    Ratings
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Video conferencing00 Ratings7.93 Ratings
    Audio conferencing00 Ratings7.77 Ratings
    Video screen sharing00 Ratings8.23 Ratings
    Instant messaging00 Ratings8.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google App Engine and Grasshopper
    Feature
    Google App Engine
    -
    Ratings
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Mobile app for iOS00 Ratings8.935 Ratings
    Mobile app for Android00 Ratings8.929 Ratings
    Best Alternatives
    Google App EngineGrasshopper
    Small Businesses
    IBM Cloud Foundry
    Score8.5 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    IBM Cloud Private
    Score9.6 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    AWS Elastic Beanstalk
    Score8.6 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google App EngineGrasshopper
    Likelihood to Recommend
    9.0
    (36 ratings)
    7.8
    (56 ratings)
    Likelihood to Renew
    8.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (8 ratings)
    6.0
    (1 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (12 ratings)
    9.0
    (42 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google App EngineGrasshopper
    Likelihood to Recommend
    Google
    App Engine is such a good resource for our team both internally and externally. You have complete control over your app, how it runs, when it runs, and more while Google handles the back-end, scaling, orchestration, and so on. If you are serving a tool, system, or web page, it's perfect. If you are serving something back-end, like an automation or ETL workflow, you should be a little considerate or careful with how you are structuring that job. For instance, the Standard environment in Google App Engine will present you with a resource limit for your server calls. If your operations are known to take longer than, say, 10 minutes or so, you may be better off moving to the Flexible environment (which may be a little more expensive but certainly a little more powerful and a little less limited) or even moving that workflow to something like Google Compute Engine or another managed service.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Pros
    Google
    • Quick to develop, quick to deploy. You can be up and running on Google App Engine in no time.
    • Flexible. We use Java for some services and Node.js for others.
    • Great security features. We have been consistently impressed with the security and authentication features of Google App Engine.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Cons
    Google
    • There is a slight learning curve to getting used to code on Google App Engine.
    • Google Cloud Datastore is Google's NoSQL database in the cloud that your applications can use. NoSQL databases, by design, cannot give handle complex queries on the data. This means that sometimes you need to think carefully about your data structures - so that you can get the results you need in your code.
    • Setting up billing is a little annoying. It does not seem to save billing information to your account so you can re-use the same information across different Cloud projects. Each project requires you to re-enter all your billing information (if required)
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    App Engine is a solid choice for deployments to Google Cloud Platform that do not want to move entirely to a Kubernetes-based container architecture using a different Google product. For rapid prototyping of new applications and fairly straightforward web application deployments, we'll continue to leverage the capabilities that App Engine affords us.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    No answers on this topic
    Usability
    Google
    I had to revisit the UI after a year of just setting up and forgetting. The UI got some improvements but the amount of navigation we have to go through to setup a new app has increased but also got easier to setup. Gemini now is integrated and make getting answers faster
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Support Rating
    Google
    Good amount of documentation available for Google App Engine and in general there is large developer community around Google App Engine and other products it interacts with. Lastly, Google support is great in general. No issues so far with them.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    We were on another much smaller cloud provider and decided to make the switch for several reasons - stability, breadth of services, and security. In reviewing options, GCP provided the best mixtures of meeting our needs while also balancing the overall cost of the service as compared to the other major players in Azure and AWS.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Return on Investment
    Google
    • Effective employee adoption through ease of use.
    • Effective integration to other java based frameworks.
    • Time to market is very quick. Build, test, deploy and use.
    • The GAE Whitelist for java is an important resource to know what works and what does not. So use it. It would also be nice for Google to expand on items that are allowed on GAE platform.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    ScreenShots