TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Pay

    Score4.5 out of 10
    N/AGoogle Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.N/A

    Runa

    Score8.7 out of 10
    N/ARuna offers a digital value infrastructure and network, providing the tools for businesses to build embedded payout, reward and incentive experiences. The Runa Network offers 2,500+ global and local payout options including gift cards, subscriptions, cryptocurrencies, and donations.N/A
    Pricing
    Google PayRuna
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google PayRuna
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Google PayRuna
    Small Businesses
    Apple Pay
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Payoneer
    Score8 out of 10
    No answers on this topic
    Enterprises
    Checkout.com
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google PayRuna
    Likelihood to Recommend
    2.0
    (22 ratings)
    8.7
    (7 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    1.0
    (1 ratings)
    9.1
    (1 ratings)
    Support Rating
    6.9
    (2 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Google PayRuna
    Likelihood to Recommend
    Google
    I have only scratched the surface of Google Pay's capabilities because we do not have a physical store. I believe the benefits would increase for locations where smartphone payment is already underway in physical stores that also do online sales. If your business deals with very little foot traffic or does not offer a variety of payment choices, do more research before adding Google Pay as an option — Google Pay is an eager competitor to Apple Pay, and therefore offers businesses opportunities to run promotions and other incentives to adopt Google Pay currently, so it still may be worthwhile to smaller businesses. Google Pay is about to implement a banking option, which will likely add to the number of users and therefore excited customers with Google Pay to spend with you. The web implementation seems simple and should be a good addition to websites where multiple payment types are available.
    Incentivized
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    Runa
    Employee Recognition, Birthday recognition, spot recognition, etc. The platform has many options and easily allows for our company to purchase and distribute over 400+ gift card options for our employees in 1 fell swoop. The employee choice has been a huge positive
    Incentivized
    Read full review
    Pros
    Google
    • They provide good rewards like cash back offers and gift vouchers.
    • Easy to pay by scanning the QR code.
    • Help us to find best recharges for our mobile.
    • Easy to pay electricity bill.
    • Will notify us if our validity expires on recharges.
    • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
    • We can check balance by enter the UPI Pin.
    Read full review
    Runa
    • Great customer service
    • Large selection of suppliers
    • Professional work during integration
    Incentivized
    Read full review
    Cons
    Google
    • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
    • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
    • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
    Incentivized
    Read full review
    Runa
    • Support team is responsive, but can take several days or more to get resolution sometimes
    • Status of different brands can change a lot over the course of short periods of time - not always Runa's fault, but sometimes frustrating
    • We've been through several account managers due to turnover. Thankfully, they catch on quick, but does take a bit to get a new AM up to speed each time
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    No answers on this topic
    Runa
    Super reliable and easy to use
    Read full review
    Usability
    Google
    I feel that this system not safe. Google keep charging my credit card but they say they cannot trace the payment because there is no transaction record! I cannot stop the payment.
    Read full review
    Runa
    They provide a great portal that is very intuitive to use
    Read full review
    Support Rating
    Google
    I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
    Incentivized
    Read full review
    Runa
    We have a dedicated customer support person, he is quick to react to any needs or requests. We feel that MELP requests are handled professionally and in a timely manner.
    Incentivized
    Read full review
    Implementation Rating
    Google
    No answers on this topic
    Runa
    Super smooth to implement
    Read full review
    Alternatives Considered
    Google
    GooglePay appears similar but the seller charges no commission. On the downside, there is also no payment protection. So if a transaction goes wrong and it is paid directly from a bank account or via a debit card then you have no buyer protection. This is a significant risk when using GooglePay. PayPal has its own buyer protection.
    Read full review
    Runa
    We have previously used giftcloud which doesn't compare to the experience we've had with wegift/runa. Far less interaction with runa is required, much better service for our money, wider range of gifts, better service provided to our customers, easy portal
    Incentivized
    Read full review
    Return on Investment
    Google
    • Google Pay (formerly known as Google Wallet) organizes spending and makes recommendations--all around grouped conversations
    • Improves risk mitigation and ensures safety and account health of our vendors
    • Increased efficiency and pushes payments through at a faster rate
    • Provides work-life balance when fiscal deadlines slowly approach
    Incentivized
    Read full review
    Runa
    • We have managed to offer international gift vouchers from multiple countries at once
    • With integration gift cards are provided to our clients in seconds
    • No bugs, integration and service overall is working very well
    Incentivized
    Read full review
    ScreenShots