Very good app for payments and sending money, but not perfect!
May 17, 2021

Very good app for payments and sending money, but not perfect!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Pay (formerly Google Wallet)

Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!
  • They provide good rewards like cash back offers and gift vouchers.
  • Easy to pay by scanning the QR code.
  • Help us to find best recharges for our mobile.
  • Easy to pay electricity bill.
  • Will notify us if our validity expires on recharges.
  • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
  • We can check balance by enter the UPI Pin.
  • Debiting the money on payment and failing to credit to the reciever.
  • Held our money for 5 - 7 business days. If payment failed and debited from our account.
  • Should notify and block the user to make payment, if bank server is busy before the payment.
  • Provide double tick like Whatsapp if the receiver [can] see our message in chat.
  • Electricity bill payments.
  • Mobile recharges.
  • Donate to specific fund of the Government.
  • Share money to colleague with their mobile number, UPI or by scanning their QR Code.
  • It's an app with zero investment for my business purposes.
  • Gives us rewards for making payments and for inviting people to it.
  • Save time on payments.
  • Currently I'm using all of these apps including Phone Pe. But mostly using Google Pay its just because of its performance.
  • Comparing to these other apps, Google Pay have the best user interface and user experience, it is the main reason that I'm using Google Pay more than other apps.
  • I love getting rewards for payments or for inviting friends to it, comparing to other apps Google Pay give us best rewards.

Do you think Google Pay delivers good value for the price?

Yes

Are you happy with Google Pay's feature set?

Yes

Did Google Pay live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Pay go as expected?

I wasn't involved with the implementation phase

Would you buy Google Pay again?

Yes

  • It is very useful for the small business purpose who don't have a POS machine to swipe the card.
  • Best for doing mobile recharges, and paying Electricity bills.
  • Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
  • Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.