Google Voice vs. Natterbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Voice
Score 7.7 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Pricing
Google VoiceNatterbox
Editions & Modules
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
Google VoiceNatterbox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google VoiceNatterbox
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Google VoiceNatterbox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Voice
6.2
50 Ratings
Natterbox
-
Ratings
Hosted PBX8.523 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.526 Ratings00 Ratings
User templates4.619 Ratings00 Ratings
Call reports5.543 Ratings00 Ratings
Directory of employee names5.925 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Voice
7.4
64 Ratings
Natterbox
-
Ratings
Answering rules5.943 Ratings00 Ratings
Call recording8.350 Ratings00 Ratings
Call park6.922 Ratings00 Ratings
Call screening8.159 Ratings00 Ratings
Message alerts7.562 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Voice
8.1
42 Ratings
Natterbox
-
Ratings
Video conferencing7.420 Ratings00 Ratings
Audio conferencing8.737 Ratings00 Ratings
Video screen sharing6.713 Ratings00 Ratings
Instant messaging9.426 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Voice
8.3
60 Ratings
Natterbox
-
Ratings
Mobile app for iOS8.043 Ratings00 Ratings
Mobile app for Android8.748 Ratings00 Ratings
User Ratings
Google VoiceNatterbox
Likelihood to Recommend
7.5
(70 ratings)
-
(0 ratings)
Likelihood to Renew
9.3
(7 ratings)
-
(0 ratings)
Usability
9.0
(9 ratings)
-
(0 ratings)
Support Rating
7.0
(69 ratings)
-
(0 ratings)
Implementation Rating
10.0
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.0
(1 ratings)
-
(0 ratings)
Professional Services
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Google VoiceNatterbox
Likelihood to Recommend
Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review
Natterbox
No answers on this topic
Pros
Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review
Natterbox
No answers on this topic
Cons
Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review
Natterbox
No answers on this topic
Likelihood to Renew
Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review
Natterbox
No answers on this topic
Usability
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review
Natterbox
No answers on this topic
Support Rating
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Natterbox
No answers on this topic
Implementation Rating
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Natterbox
No answers on this topic
Alternatives Considered
Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Natterbox
No answers on this topic
Contract Terms and Pricing Model
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Natterbox
No answers on this topic
Professional Services
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Natterbox
No answers on this topic
Return on Investment
Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
Natterbox
No answers on this topic