TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Oracle WebCenter Sites

    Score5.5 out of 10
    N/AOracle WebCenter Sites is the new name for FatWire which Oracle acquired in 2011. It is a complete CMS often bundled with other Oracle WebCenter products to present a more comprehensive management solution for businesses and enterprises.N/A
    Pricing
    Google VoiceOracle WebCenter Sites
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Google VoiceOracle WebCenter Sites
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoiceOracle WebCenter Sites
    Considered Both Products
    Google
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    No answers on this topic
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    No answers on this topic
    Features
    Google VoiceOracle WebCenter Sites
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Oracle WebCenter Sites
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Oracle WebCenter Sites
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Oracle WebCenter Sites
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Oracle WebCenter Sites
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.551 Ratings00 Ratings
    Security
    Comparison of Security features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    -
    Ratings
    Oracle WebCenter Sites
    7.0
    4 Ratings
    16% below category average
    Role-based user permissions00 Ratings7.04 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    -
    Ratings
    Oracle WebCenter Sites
    5.5
    4 Ratings
    35% below category average
    API00 Ratings5.03 Ratings
    Internationalization / multi-language00 Ratings6.03 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    -
    Ratings
    Oracle WebCenter Sites
    6.8
    5 Ratings
    14% below category average
    WYSIWYG editor00 Ratings8.04 Ratings
    Code quality / cleanliness00 Ratings8.03 Ratings
    Admin section00 Ratings8.04 Ratings
    Page templates00 Ratings6.04 Ratings
    Library of website themes00 Ratings7.02 Ratings
    Mobile optimization / responsive design00 Ratings3.04 Ratings
    Publishing workflow00 Ratings6.04 Ratings
    Form generator00 Ratings8.63 Ratings
    Web Content Management
    Comparison of Web Content Management features of Google Voice and Oracle WebCenter Sites
    Feature
    Google Voice
    -
    Ratings
    Oracle WebCenter Sites
    6.2
    4 Ratings
    19% below category average
    Content taxonomy00 Ratings7.04 Ratings
    SEO support00 Ratings7.03 Ratings
    Bulk management00 Ratings6.04 Ratings
    Availability / breadth of extensions00 Ratings4.03 Ratings
    Community / comment management00 Ratings7.03 Ratings
    Best Alternatives
    Google VoiceOracle WebCenter Sites
    Small Businesses
    CallFire
    Score9.7 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Square Online
    Score7.7 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    RWS Tridion Sites
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceOracle WebCenter Sites
    Likelihood to Recommend
    7.5
    (73 ratings)
    5.9
    (8 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    4.3
    (3 ratings)
    Usability
    8.0
    (11 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (35 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceOracle WebCenter Sites
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Oracle
    Oracle WebCenter Sites is very well suited to presenting marketing content in all shapes and forms, including mobile, an in a corporate web site. Oracle WebCenter Sites can also manage small product catalogs easily. Important things to consider when selecting a CMS:
    • How important is the ease with which my business users update content?
    • How often are updates made?
    • How distributed are my business contributors?
    • How important is preview in my organization's workflow and publishing process?
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Oracle
    • Easy-to-use content authoring and design tools for business users.
    • Segmentation based on implicit (behavioral) or explicit (known user or characteristics) criteria or a combination of the two.
    • Flexible rules engine for creation of customer segments and recommendations, enabling delivery of targeted content and campaigns.
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Oracle
    • Creating new content is not so easy
    • Publishing is not trivial
    • In my opinion documentation is weak
    • I think there are cheaper solutions then WCS
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Oracle
    A valuable tool for enabling marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty. It also allows multi-site management (in fact Sites) using the assets and template developed, without having to re-implement again for each individual site.
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Oracle
    The WebCenter Sites Support team is extremely good and very responsive to client needs. They are quick to resolve Level 1 issues and when escalated to Level 2, the team makes every effort to keep the client informed.
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Oracle
    No answers on this topic
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Oracle
    There are lot of WCM products available in the market, some free and some licensed. But for a organisation using more Oracle products and on Java technology, WCS is the best in class, for intranet and internet needs. It has everything which is required for a web application. Also it can be well integrated with other platforms with Oracle Document Cloud/Oracle Content/Oracle Identity Manager and a lot more. Its a well integrated product. It can also be integrated with social media using a community plugin. It also comes with its own search and analytics tools. The templates are pure JSP and can be easily coded by Java developers using the development guide. Its based on Java, so writing custom applications and integrating is easy
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Oracle
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Oracle
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Oracle
    • It has alleviated some of the burden on our IT staff.
    • It has allowed our Marketing department to be more hands-on with content changes, and they have more flexibility with the types of changes and how often they make them.
    Incentivized
    Read full review
    ScreenShots