Gorgias vs. LiveChat
Gorgias vs. LiveChat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets | |
LiveChat | Mid-Size Companies (51-1,000 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Gorgias | LiveChat | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Gorgias | LiveChat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gorgias | LiveChat | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.1 (43 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (3 ratings) |
Gorgias | LiveChat | |
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Likelihood to Recommend | Gorgias | LiveChat |
Pros | Gorgias | LiveChat |
Cons | Gorgias | LiveChat |
Support Rating | Gorgias No answers on this topic | LiveChat |
Alternatives Considered | Gorgias | LiveChat |
Return on Investment | Gorgias | LiveChat |
ScreenShots | LiveChat Screenshots |