Gorgias vs. Spiceworks Help Desk
Gorgias vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Gorgias | N/A | Gorgias, headquartered in San Francisco, builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Gorgias connects all business apps and all communication channels to provide support agents a unified view of their customers. It sets auto-responses to common customer requests. | $60 per month Up to 350 mothly tickets | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Gorgias | Spiceworks Help Desk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Gorgias | Spiceworks Help Desk | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Gorgias | Spiceworks Help Desk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Gorgias | Spiceworks Help Desk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gorgias | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | 10.0 (1 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Gorgias | Spiceworks Help Desk | |
---|---|---|
Likelihood to Recommend | Gorgias | Spiceworks Ziff Davis |
Pros | Gorgias | Spiceworks Ziff Davis |
Cons | Gorgias | Spiceworks Ziff Davis |
Likelihood to Renew | Gorgias No answers on this topic | Spiceworks Ziff Davis |
Usability | Gorgias No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Gorgias No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Gorgias No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Gorgias No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Gorgias | Spiceworks Ziff Davis |
Return on Investment | Gorgias | Spiceworks Ziff Davis |
ScreenShots |