LogMeIn Rescue by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
Pricing
LogMeIn Rescue by GoTo
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Rescue by GoTo
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LogMeIn Rescue by GoTo
Considered Both Products
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
Skype has very poor connection quality and lags a lot. Zoom does not provides automatic reconnection after a reboot. Both the products do not allow to switch between monitors. TeamViewer can do everything LogMeIn can do and some more but it requires the licensed software to be …
Chose LogMeIn Rescue by GoTo
The products by Goto excels with the features provided along with the customer support. the features are always relevant and useful and according to the use. The customer support executive are helpful in Realtime and will assist and direct us incase of the issue faced or …
Chose LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the …
Chose LogMeIn Rescue by GoTo
Much better than trying to screen share and direct users to the objective. Much more power tools available, and a much more user friendly experience.

Chose LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo allows for more features and simplicity
Chose LogMeIn Rescue by GoTo
2 of the 3 were good, maybe as good as Rescue. One was horrible and we were worse off than before we used it. Our bottomline is all things being equal, we would prefer to work with one company's products and we have had no issues with any of Logmein.
Chose LogMeIn Rescue by GoTo
i am not using any other tool right now.
Chose LogMeIn Rescue by GoTo
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
Chose LogMeIn Rescue by GoTo
Light weighted, easy to use, fast, no hangs, file sharing.
Chose LogMeIn Rescue by GoTo
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the …
Chose LogMeIn Rescue by GoTo
Primary issue i've had with most systems is the cost of licensing and HIPPA and PIPEDA compliances with the remote connection programs.
Chose LogMeIn Rescue by GoTo
Goverlan offered more tools but only works on internal network computers. It doesn't work on computers only on the Internet like Rescue.
Chose LogMeIn Rescue by GoTo
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
Chose LogMeIn Rescue by GoTo
Have used various remote software, but Remote is by far better than ITarian in so many ways. Remote can compare to Splashtop since they both have similar features.
Chose LogMeIn Rescue by GoTo
Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors
Chose LogMeIn Rescue by GoTo
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
Chose LogMeIn Rescue by GoTo
Rescue is by no small margin superior to Webex. Webex was unreliable, required a nine-digit code and confused customers when trying to establish connections. At the time it also did not allow you to automatically reconnect after a reboot, meaning we'd have to manually …
Chose LogMeIn Rescue by GoTo
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it …
Chose LogMeIn Rescue by GoTo
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system.
TeamViewer is good but with …
Chose LogMeIn Rescue by GoTo
Rescue is much better than SCCM as it supports more features, can see multiple screens rather than just one (main) on SCCM, reconnects automatically on connection drops, and the file transfer feature is very useful.
Chose LogMeIn Rescue by GoTo
I think Rescue allowed me a little more freedom to operate the way I preferred over GoTo Connect. I think my staff, which is not full-time, also told me that, as a whole, they felt a bigger difference in efficiency with Rescue over any other system we had tried over the years, …
Chose LogMeIn Rescue by GoTo
VNC and RDP will work but not easy to set up and maintain and not as secure and Rescue.
Top Pros
Top Cons
Features
LogMeIn Rescue by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue by GoTo
8.2
165 Ratings
1% below category average
Screen sharing9.6160 Ratings
File transfer8.6150 Ratings
Instant message7.189 Ratings
Secure remote access with Smart Card authentication8.327 Ratings
Access to sleeping/powered-off computers7.340 Ratings
Over-the-Internet remote session9.1160 Ratings
Initiate remote control from mobile7.142 Ratings
Remote management of servers & workstations9.768 Ratings
Remote Active Directory® management8.432 Ratings
Centralized management dashboard9.849 Ratings
Session record7.6113 Ratings
Annotations6.941 Ratings
Monitoring and Alerts6.776 Ratings
Multi-platform remote control8.8116 Ratings
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User Ratings
LogMeIn Rescue by GoTo
Likelihood to Recommend
8.8
(181 ratings)
Likelihood to Renew
8.9
(19 ratings)
Usability
7.8
(33 ratings)
Availability
9.1
(1 ratings)
Performance
9.1
(1 ratings)
Support Rating
8.0
(38 ratings)
Implementation Rating
8.9
(3 ratings)
Configurability
8.2
(1 ratings)
Product Scalability
9.1
(1 ratings)
User Testimonials
LogMeIn Rescue by GoTo
Likelihood to Recommend
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
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Pros
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
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Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
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Likelihood to Renew
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
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Usability
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
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Performance
GoTo (formerly LogMeIn)
no complaints
Read full review
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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Alternatives Considered
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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Scalability
GoTo (formerly LogMeIn)
it's perfect
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.