Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$27
per month per user
MUGA
Score 8.7 out of 10
N/A
MUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce…
$5.35
per user
Pricing
GoTo ConnectMUGA
Editions & Modules
Basic
Starting at $27
per month per user
Standard
Starting at $32
per month per user
Monthly ( India )
$5.35
per user
Yearly ( India )
$57.82
per user
Offerings
Pricing Offerings
GoTo ConnectMUGA
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup fee$5.35 per user
Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.
More Pricing Information
Community Pulse
GoTo ConnectMUGA
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
GoTo ConnectMUGA
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
169 Ratings
3% above category average
MUGA
-
Ratings
Hosted PBX8.5132 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.1114 Ratings00 Ratings
User templates8.5117 Ratings00 Ratings
Call reports7.8143 Ratings00 Ratings
Directory of employee names8.3150 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.5
179 Ratings
1% above category average
MUGA
-
Ratings
Answering rules8.8157 Ratings00 Ratings
Call recording8.1136 Ratings00 Ratings
Call park8.7127 Ratings00 Ratings
Call screening8.3133 Ratings00 Ratings
Message alerts8.4159 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.3
143 Ratings
0% above category average
MUGA
-
Ratings
Video conferencing8.0102 Ratings00 Ratings
Audio conferencing8.3142 Ratings00 Ratings
Video screen sharing8.488 Ratings00 Ratings
Instant messaging8.582 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
8.0
154 Ratings
4% below category average
MUGA
-
Ratings
Mobile app for iOS7.9131 Ratings00 Ratings
Mobile app for Android8.2114 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
GoTo Connect
-
Ratings
MUGA
6.8
1 Ratings
16% below category average
High quality audio00 Ratings8.01 Ratings
High quality video00 Ratings8.01 Ratings
Low bandwidth requirements00 Ratings7.01 Ratings
Mobile support00 Ratings4.01 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
GoTo Connect
-
Ratings
MUGA
6.5
1 Ratings
20% below category average
Desktop sharing00 Ratings7.01 Ratings
Whiteboards00 Ratings6.01 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
GoTo Connect
-
Ratings
MUGA
7.3
1 Ratings
12% below category average
Calendar integration00 Ratings7.01 Ratings
Meeting initiation00 Ratings7.01 Ratings
Record meetings / events00 Ratings9.01 Ratings
Slideshows00 Ratings6.01 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
GoTo Connect
-
Ratings
MUGA
7.0
1 Ratings
18% below category average
Live chat00 Ratings8.01 Ratings
Q&A00 Ratings6.01 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
GoTo Connect
-
Ratings
MUGA
10.0
1 Ratings
18% above category average
User authentication00 Ratings10.01 Ratings
Participant roles & permissions00 Ratings10.01 Ratings
Confidential attendee list00 Ratings10.01 Ratings
Best Alternatives
GoTo ConnectMUGA
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectMUGA
Likelihood to Recommend
7.9
(190 ratings)
8.0
(1 ratings)
Likelihood to Renew
6.2
(25 ratings)
-
(0 ratings)
Usability
7.8
(78 ratings)
8.0
(1 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.5
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(53 ratings)
3.0
(1 ratings)
Implementation Rating
8.0
(85 ratings)
-
(0 ratings)
Product Scalability
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectMUGA
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
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Kyyba Innovations
It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.
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Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Kyyba Innovations
  • Reliability
  • Good connection
  • Security
  • Ease of use - easy set up for new employees inside the co and out
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Kyyba Innovations
  • Connectivity at times there are speed + connection issues
  • Price - at times our invoice is different than expected and it is tough to reconcile
  • Service - difficult to get someone on the phone for customer service needs
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
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Kyyba Innovations
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Kyyba Innovations
Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Kyyba Innovations
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Kyyba Innovations
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Kyyba Innovations
We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A
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Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
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Kyyba Innovations
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Kyyba Innovations
No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Kyyba Innovations
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Kyyba Innovations
  • Great return. It has come in handy for our customers to use it also
  • Great for new employees
  • Good for last minute set-up calls with customers
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call Menu

MUGA Screenshots

Screenshot of Login pageScreenshot of Home pageScreenshot of meeting pageScreenshot of Recording tab