GoTo Connect vs. Ring4

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoTo Connect
Score 8.0 out of 10
N/A
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
$19
per month per user
Ring4
Score 10.0 out of 10
Small Businesses (1-50 employees)
Ring4 headquartered in San Francisco offers a VoIP app that allows business owners and others to add a second (or third) phone line to their mobile phone.
$9.99
per month
Pricing
GoTo ConnectRing4
Editions & Modules
Basic
Starting at $19
per month per user
Standard
Starting at $20
per month per user
Premium
Starting at $30
per month per user
Call Recording (add-on, business line only)
$.05
per recording
Transcripts (add-on, business line only)
$.05
per transcribed minute
Personal Line
$9.99
per line
Business Line
$9.99
per line
International Calling (available on personal + business lines)
country dependent pricing
Offerings
Pricing Offerings
GoTo ConnectRing4
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$9.99 per phone line, per month
Additional DetailsSign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.
More Pricing Information
Features
GoTo ConnectRing4
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
GoTo Connect
8.4
170 Ratings
2% above category average
Ring4
10.0
1 Ratings
20% above category average
Hosted PBX8.4133 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.0115 Ratings00 Ratings
User templates8.6118 Ratings00 Ratings
Call reports7.8144 Ratings00 Ratings
Directory of employee names8.2151 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
GoTo Connect
8.4
180 Ratings
0% below category average
Ring4
10.0
2 Ratings
17% above category average
Answering rules8.9158 Ratings00 Ratings
Call recording8.2137 Ratings10.01 Ratings
Call park8.7128 Ratings00 Ratings
Call screening8.3134 Ratings00 Ratings
Message alerts8.2160 Ratings10.02 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
GoTo Connect
8.4
144 Ratings
2% above category average
Ring4
10.0
2 Ratings
19% above category average
Video conferencing8.0103 Ratings00 Ratings
Audio conferencing8.4143 Ratings00 Ratings
Video screen sharing8.589 Ratings00 Ratings
Instant messaging8.683 Ratings10.02 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
GoTo Connect
7.9
155 Ratings
5% below category average
Ring4
10.0
2 Ratings
18% above category average
Mobile app for iOS7.8132 Ratings10.02 Ratings
Mobile app for Android8.0115 Ratings10.01 Ratings
Best Alternatives
GoTo ConnectRing4
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GoTo ConnectRing4
Likelihood to Recommend
7.9
(191 ratings)
10.0
(2 ratings)
Likelihood to Renew
6.5
(25 ratings)
-
(0 ratings)
Usability
7.7
(78 ratings)
9.1
(1 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Performance
9.5
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(53 ratings)
9.1
(1 ratings)
Implementation Rating
8.0
(85 ratings)
-
(0 ratings)
Product Scalability
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
GoTo ConnectRing4
Likelihood to Recommend
GoTo (formerly LogMeIn)
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Read full review
Ring4
Good for creating a new business or branching a business abroad.
Read full review
Pros
GoTo (formerly LogMeIn)
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
Read full review
Ring4
  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Read full review
Cons
GoTo (formerly LogMeIn)
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
Read full review
Ring4
  • I've sometimes seen text messages being sent in double.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
Read full review
Ring4
No answers on this topic
Usability
GoTo (formerly LogMeIn)
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
Read full review
Ring4
It's super easy and simple to use, and very straightforward.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.
Read full review
Ring4
No answers on this topic
Performance
GoTo (formerly LogMeIn)
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
Read full review
Ring4
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
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Ring4
I had a question, and had my answer that same day.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
The implementation of GoTo Connect was easy from the day of the kick-off call where a short brief was given about the company, a discussion around the project timelines, and the data dependencies on us to set up the platform. The updates around the project during the implementation and the hand holding after go-live is really appreciated
Read full review
Ring4
No answers on this topic
Alternatives Considered
GoTo (formerly LogMeIn)
Teams seems more advanced and suited to bigger audiences, GoTo Connect seems like its a more basic version suited to smaller audiences. If you are looking to get started with an easy to use and full functioning meeting system with good audio visual then this is a great place to get started. Teams has the edge with more people comfortable on how to use this and some more in depth features
Read full review
Ring4
Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Read full review
Scalability
GoTo (formerly LogMeIn)
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Read full review
Ring4
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • This product definietly cost the company more but for ease of use and hosting team webinars made the ROI worth it
  • As a leader, I was able to confirm each of my AMs were doing what they were supposed to be doing with their clients with easy analytics
  • We were able to view attendee analytics and send messages for re-engagement
Read full review
Ring4
  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Read full review
ScreenShots

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)

Ring4 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of The Ring4 admin console, allows business to manage their phone lines as simply as emails. Ring4 Business lets admins create and assign a new phone line to an employee in seconds.