Grasshopper vs. Grovo, now part of Cornerstone LMS

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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Grovo is fantastic for bringing a team of people up to speed and for teaching a few things to a large audience. We found Grovo to be lacking when specific training is required or when the training required a certain level of skill. Grovo is fantastic for broad training, less so for specific depth training

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• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• Ease to create trainings.
• Ability to insert GIFs and photos to help with visual aids.
• Ability to allow others to create trainings.
• Ability to track trainings (who has done it and who hasn't).
• Ease of tracking all training done.

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• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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• Some videos/lessons leave a lot to be desired and could use more detail.
• There's always more room for some more advanced skills.

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The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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When we have had issues with Grovo not working or a problem with report we have always gotten an answer quickly. We have a rep that we speak to often to make sure we are satisfied with the system and is just a quick email away. It nice to know we have support that will get back to you in a quick manner as we rely on this software.

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I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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The elephant in the room for me, would be TreeHouse. Grovo is very similar to TreeHouse in the fact that they're both programs with lesson tracks, simple and short videos, as well as progress trackers. I would have to say that I enjoyed learning coding on TreeHouse over Grovo, based on the wide variety of native coding languages they have implemented. Grovo, although extremely similar and easy to use as well, doesn't stack up to TreeHouse in my opinion. Grove does, however, beat out Lynda in my humble opinion

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• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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• Zero impact. When we determined they were not a good fit for us, we decided to go another direction. I would certainly try them again however if they addressed my concerns as their service was excellent.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info