Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$18
per month for a single user
Halogen TalentSpace (discontinued)
Score7.2 out of 10
Mid-Size Companies (51-1,000 employees)
Halogen Software offered the TalentSpace talent management solution which was acquired by Saba in 2017 and that is no longer for sale.
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think it's a good platform for tracking and monitoring goals, feedback, and development. We don't use the 1:1 meeting feature, however, I can see how that would be valuable for many organizations. I do like that it is very customizable, however, that also presents problems in that sometimes forms and/or processes can be a bit challenging to create easily and quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
1:1 agendas are easy to create, add comments to and prompt excellent conversation flow on the topics that truly matter to the manager and the employee.
The system can be easily customized to reflect your company's language and culture. We did this in several areas of the platform (goals, development, learning), and it made a world of difference in the understanding and adaptation of our users. One example is that in each learning module, we added 3 questions in the course description so that managers would be automatically prompted to ask to follow up / learning transfer questions when their employees enroll and take a learning course.
Halogen support is outstanding. Any question I have had has been answered upon the first contact or within 24 hours.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My organization does not use all of the functions/modules that Halogen offers, but I find that those modules still appear on the Halogen main page. I think a great area for improvement is to hide these functions so as not to confuse employees.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementing a new system and process company wide is never an easy task. We moved so quickly in such a short period of time that we were able to learn quickly but also have the opportunity to improve the Halogen experience. We will more than likely will renew our use of Halogen as we already are seeing a small impact which hopefully in the long run will lead to a greater impact
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Halogen is very intuitive and provides very clean work-space ... lots of white space and modern layouts. There is more than one way to accomplish your action, too!
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We only purchased the appraisal module and without the other modules offered, you are really limited in what you can do and the process becomes much more involved with needing to maintain information across multiple platforms. We found that they charge for everything and call it "consulting." We poured so much money and time into a system that was just overkill for what we really needed.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have used other systems in the past and I like that Halogen provides everything in one space. I would like to see a more developed way to report training, not in the LMS, but I think that for the most part that Halogen is a robust system that is superior to its competition.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We are able to get our reviews done in a quicker amount of time. Instead of 4-8 weeks we were able to get it done under a month.
Halogen has gotten better at given us a heads up when the system will be down. Most patches are done overnight so we can at least verify it was done, but their success rate of a patch not breaking something is not at 99%. So we do lose productivity when the system is down.
The tool is easier to do so there are fewer questions from users outside the core team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
