GridBuddy vs Salesforce | TrustRadius

What users are saying about

Score 8 out of 10

Based on 13 reviews and ratings

Score 8.3 out of 10

Based on 2665 reviews and ratings

Feature Rating Comparison

GridBuddy

Salesforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

GridBuddy

Salesforce

Case management

Call center management

Help desk management

GridBuddy

Salesforce

Lead management

Email marketing

GridBuddy

Salesforce

Task management

Billing and invoicing management

Reporting

GridBuddy

Salesforce

Forecasting

Pipeline visualization

Customizable reports

GridBuddy

Salesforce

Custom fields

Custom objects

Scripting environment

API for custom integration

GridBuddy

Salesforce

Single sign-on capability

Role-based user permissions

GridBuddy

Salesforce

Social data

Social engagement

GridBuddy

Salesforce

Marketing automation

Compensation management

GridBuddy

Salesforce

Mobile access

Pros

Displaying fields from multiple related objects in one easy to read view.
Allowing field updates to multiple fields and records at the same time.
Filtering and displaying only the records relevant to a specific user.

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Verified User

Director in Other

Non-profit Organization Management Company, 11-50 employees

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Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.

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Verified User

Manager in Professional Services

Automotive Company, 5001-10,000 employees

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Cons

GridBuddy seems to be a real solid solution for us. And although it's likely not suited to everyone, those who do a high volume of customer interaction will likely prefer the GridBuddy front end over the traditional page by page based Salesforce front end.

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Bilal Comertpay

Business Development Manager

4CablingWholesale, 11-50 employees

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Mapping / Visualization of Data - most Salesforce or even vendor based mapping is not good. We'd love to map a lot of data we use, but the available tools are slow or are completely overwhelmed by this task
Email Marketing - we'd like to have custom email blasts based upon records in salesforce, but the current ability of Salesforce/Pardot is limited to user generated, not system generated content (which we'd prefer)
Visualforce - could be simplified like much else in SF platform

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Operations Manager

RESOLUT RECommercial Real Estate, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Salesforce 10.0

Based on 48 answers

While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable

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Account Manager

Camelot EnterprisesApparel & Fashion, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Salesforce 4.7

Based on 39 answers

Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.

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Salesforce.com Administrator

OPKO Diagnostics, LLCMedical Practice, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Salesforce 9.8

Based on 27 answers

All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data

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Corporate Controller / Director Sales

Solar WindsInformation Technology and Services, 501-1000 employees

View all 27 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Salesforce 9.0

Based on 18 answers

For a SaaS provider, I'd rate their performance to be one of the best. At times, reporting tends to slow down if the data set is very large, which is the case in any system. But, that's a very rare phenomenon

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Verified User

Professional in Information Technology

Computer Software Company, 1001-5000 employees

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Support Rating

No score

No answers yet

No answers on this topic

Salesforce 4.4

Based on 36 answers

It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.

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Verified User

Team Lead in Information Technology

Packaging and Containers Company, 11-50 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Salesforce 7.9

Based on 11 answers

I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

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Verified User

Analyst in Sales

Computer Software Company, 501-1000 employees

View all 11 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Salesforce 9.1

Based on 15 answers

I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

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Verified User

Program Manager in Information Technology

Computer Software Company, 501-1000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Salesforce 9.4

Based on 16 answers

Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

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Verified User

Employee in Marketing

Computer Software Company, 11-50 employees

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Alternatives Considered

I was not part of the original purchasing team that made the choice to use GridBuddy. Based on what we've done, I am pleased to continue using GridBuddy above any similar competitor.

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Verified User

Manager in Information Technology

Civic & Social Organization Company, 51-200 employees

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Salesforce tends to be more universally used and has applications outside of the nonprofit sphere. Although I personally have not used Raisers Edge to the extent that I have used Salesforce, I will say that I find Salesforce slightly easier to navigate and more customizable as well. In general, the fact that more organizations use Salesforce was a component of our decision to use them.

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Verified User

Manager in Research & Development

Civic & Social Organization Company, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Salesforce 10.0

Based on 2 answers

I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

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Verified User

Consultant in Sales

Printing Company, 11-50 employees

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Return on Investment

Our sales executives save a lot of time reviewing all opportunities in a single editable view.
Gridbuddy improves the functionality of our CRM by allowing us to edit multiple opportunities in one place.
It is generally faster and easier to build a report in GridBuddy than it is in SAP C4C.

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Sales Operations Manager

PivotreeInformation Technology & Services, 201-500 employees

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It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.

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Verified User

Employee in Research & Development

Education Management Company, 11-50 employees

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Screenshots

See All (4) GridBuddy Screenshots

See All (3) Salesforce Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

GridBuddy Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Salesforce Editions & Modules

Edition

Essentials	$25.00¹
Professional	$100.00¹
Enterprise	$175.00¹

Per User Per Month

Additional Pricing Details

—

Rating Summary

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

GridBuddy

Salesforce

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