Likelihood to Recommend 1. Making broad changes to data, like moving ownership of records from one user to another for a new Sales Rep or a moved Sales Rep. 2. Making broad changes to data for product changes, product introductions and such (product naming changes, product description changes, etc.). I recently had to make a change to the name of a Product Option. Product Options are a sub-object related to Product. This name change was in 22 places. Okay, 18 [is] not a lot, but to make this change individually 22 times is still very tedious and takes too much of my time. Instead, I set up my Grid with the Object and sub-Object and made all 22 changes at once with a mass change. Piece of cake. And I don't have to go back to several of the records to see if the change was made successfully (something you have to do with Dataloader). I could see the effective change all at once on my Grid screen.
Read full review Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
Ram V Senior Account Executive
Read full review Pros Reshapes the user Interface into an intuitive, clean, easy and thoughtful way, meaning Salesforce can be practically used for applications that (in my Opinion) salesforce was never designed for. Mass updates are a God send, Leaving quick and meaningful notes, setting up meetings with clients or upcoming calls to maintain contact, all from the same screen without information overload... a real achievement. Read full review Filtering calls by keywords - saves you time so that you don't have to listen to entire calls. Creating game tapes - so that you can easily onboard new team members. Great support team (love for Sushma). Much cheaper than competitors. Read full review Cons Does not allow users to create new Campaign Member records; we would like to be able to add multiple Campaign Member records to a Campaign in a Grid. Does not allow users to create new Task records; we would like to be able to add multiple Tasks records related to the same user but multiple Opportunities and Contacts. Read full review Searching for specific calls (you can scroll through the list, but that takes time) The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine The AI-driven insights aren't always accurate but are still very useful nonetheless Read full review Likelihood to Renew - Easy of use - Visual nature of using the product (as compared to Dataloader) - Quickness of making changes/updates/edits to long lists of records, live and real-time
Read full review I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
Read full review Usability - Ease of use - Real-time and visible nature of making mass changes - Ease of setting up a Grid - Ease of filtering the Grid to see the records that I need to change
Read full review Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
Read full review Support Rating Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
Read full review Implementation Rating GridBuddy was very easy to implement
Read full review I wasn't directly involved but no news is good news in our organization for topics like this!
Read full review Alternatives Considered This is the 1st inline editing product we have tested. The only reason we would ever go with another product is the price.
Read full review Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
Read full review Return on Investment Our sales executives save a lot of time reviewing all opportunities in a single editable view. Gridbuddy improves the functionality of our CRM by allowing us to edit multiple opportunities in one place. It is generally faster and easier to build a report in GridBuddy than it is in SAP C4C. Read full review Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools. The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case. Read full review ScreenShots GridBuddy Connect Screenshots Clari Copilot Screenshots