What users are saying about
3 Ratings
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Top Rated
28 Ratings
3 Ratings
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Score 9.7 out of 100

Yotpo

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Top Rated
28 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Growave

Growave is good for marketing purposes and options for customers on a webshop.
Anonymous | TrustRadius Reviewer

Yotpo

If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Growave
8.2
Yotpo
A/B testing
Growave
8.2
Yotpo
Mobile optimization
Growave
8.3
Yotpo
Email deliverability
Growave
8.0
Yotpo
Triggered drip sequences
Growave
8.3
Yotpo

Lead Management

Growave
8.4
Yotpo
Lead nurturing
Growave
6.6
Yotpo
Lead scoring and grading
Growave
8.5
Yotpo
Data quality management
Growave
9.2
Yotpo
Automated sales alerts and tasks
Growave
9.4
Yotpo

Social Media Marketing

Growave
8.7
Yotpo
Social sharing and campaigns
Growave
8.3
Yotpo
Social profile integration
Growave
9.0
Yotpo

Reporting & Analytics

Growave
8.3
Yotpo
Dashboards
Growave
8.9
Yotpo
Custom reports
Growave
7.7
Yotpo

Platform & Infrastructure

Growave
9.0
Yotpo
API
Growave
9.6
Yotpo
Customizability
Growave
8.3
Yotpo

Pros

Growave

  • They worked with us to style our wishlists so that they worked with our existing web design.
  • Automated emails reminded people to come back to their wishlists, like when there was a sale or discount.
Anonymous | TrustRadius Reviewer

Yotpo

  • Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to.
  • With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook.
  • Even the free version has lots of useful features.
Vivian Vassar | TrustRadius Reviewer

Cons

Growave

  • Not really anything there that would necessarily be needed, or that troubled the usage of the app. Of course, there were some "problems" or how I would better describe it "things that needed to be changed" when we first started with the app, but the back office is very easy to use and understand and if there was something, that couldn't be solved there, the customer service was very easy to respond, handle and solve the situation. So that's not really a drawback, because I guess it's a normal thing.
  • The only thing that could be adapted, is that the emails are not multilingual. So it is not possible to translate them even with another translation app. So that's sort of bad for a multilingual shop, but is only a minor drawback.
Anonymous | TrustRadius Reviewer

Yotpo

  • The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails.
  • Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page.
Michele Riley | TrustRadius Reviewer

Likelihood to Renew

Growave

No score
No answers yet
No answers on this topic

Yotpo

Yotpo 5.0
Based on 1 answer
Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Zach Shelley | TrustRadius Reviewer

Usability

Growave

No score
No answers yet
No answers on this topic

Yotpo

Yotpo 8.5
Based on 2 answers
I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Anonymous | TrustRadius Reviewer

Support Rating

Growave

Growave 9.7
Based on 3 answers
We love working with Growave and their team is attentive, responsive, and very helpful.
Alvaro Uribe | TrustRadius Reviewer

Yotpo

Yotpo 8.4
Based on 12 answers
Yotpo is pretty good about making sure you understand its tools. I frequently get emails from the company that alerts me of new features or ways I can use current features more effectively. Also, their online chat support is super responsive. If I have an issue, I hardly have to wait to chat with a representative to get it resolved.
Adam Dawson | TrustRadius Reviewer

Alternatives Considered

Growave

Yotpo seems to have more ways to integrate your reviews with other features on your site, but Growave is a simple solution for people who aren't actively focusing their attention on reviews. Yotpo also seems to have better filters for negative keywords and swear words (important for children's toy company). However, Yotpo carries a much higher price tag.
Anonymous | TrustRadius Reviewer

Yotpo

We experimented briefly with the Shopify Reviews app, but saw almost no response as the emails had to be sent manually or otherwise automated. Yotpo made it super easy and our response rate is very good now. You can do the math for your business, but if it helps drive X additional sales and costs you Y for the software
John Wilkinson | TrustRadius Reviewer

Return on Investment

Growave

  • Has helped us with growth.
  • Scalability.
Alvaro Uribe | TrustRadius Reviewer

Yotpo

  • Yotpo was very useful in the beginning offering a simple service, well executed for a reasonable price. But when they suddenly raised it from $30 per month to $399 per month, they completely priced my business out and now I'm stuck with hundreds of reviews on their platform that I must find a way to migrate elsewhere so as not to lose the reviews I've collected with them.
Aaron Shaffier | TrustRadius Reviewer

Screenshots

Pricing Details

Growave

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yotpo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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