TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Mirantis Kubernetes Engine

    Score8 out of 10
    N/AThe Mirantis Kubernetes Engine (formerly Docker Enterprise, acquired by Mirantis in November 2019)aims to let users ship code faster. Mirantis Kubernetes Engine gives users one set of APIs and tools to deploy, manage, and observe secure-by-default, certified, batteries-included Kubernetes clusters on any infrastructure: public cloud, private cloud, or bare metal.

    $500

    per year per node

    Pricing
    HeapMirantis Kubernetes Engine
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    Free
    $0.00
    per year
    Basic
    $500.00
    per year
    Offerings
    Pricing Offerings
    HeapMirantis Kubernetes Engine
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.These pricing options are compatible with Linux or Windows Server and are per year, per node. The basic version requires maximum online purchase not to exceed 50 nodes. Support/professional services are not included.
    More Pricing Information
    Community Pulse
    HeapMirantis Kubernetes Engine
    Considered Both Products
    Contentsquare
    No answer on this topic
    Mirantis
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    80%
    Delivers good value for the price
    4 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    No answers on this topic
    Best Alternatives
    HeapMirantis Kubernetes Engine
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    Google Cloud Run
    Score8.7 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Amazon Elastic Container Service (Amazon ECS)
    Score8.6 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    SUSE Rancher
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapMirantis Kubernetes Engine
    Likelihood to Recommend
    8.4
    (233 ratings)
    8.3
    (37 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (65 ratings)
    8.0
    (2 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    7.8
    (3 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapMirantis Kubernetes Engine
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Mirantis
    [Mirantis Cloud Native Suite (Docker Enterprise)] is the most advanced tool till now, which works as a VMs
    and separates any single application from the dependencies. Also, this tool is
    helping me in the agile development of the processes. It is strongly recommended to
    almost all major organizations.
    Incentivized
    Read full review
    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Mirantis
    • Containers - Docker is the go-to when using Containers, which are super useful if you need an environment that works both for Windows and Linux
    • Efficiency - Docker is very lightweight and doesn't demand too much from your CPU or server
    • CI/CD - Docker is excellent for plumbing into your build pipeline. It integrates nicely, is reliable, and has an easy set up.
    Incentivized
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Mirantis
    • Containers are often opaque - if a container doesn't work out of the box, it's messy to fix.
    • Logging is complexified by the multiple containers and logs are often not piped to places you expect them to be.
    • Networking is complexified due to internal port mapping between containers, etc.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Mirantis
    No answers on this topic
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Mirantis
    Docker's CLI has a lot of options, and they aren't all intuitive. And there are so many tools in the space (Docker Compose, Docker Swarm, etc) that have their own configuration as well. So while there is a lot to learn, most concepts transfer easily and can be learned once and applied across everything.
    Incentivized
    Read full review
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Mirantis
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    Mirantis
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
    Read full review
    Mirantis
    The community support for Docker is fantastic. There is almost always an answer for any issue I might encounter day-to-day, either on Stack Overflow, a helpful blog post, or the community Slack workspace. I've never come across a problem that I was unable to solve via some searching around in the community.
    Incentivized
    Read full review
    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
    Read full review
    Mirantis
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
    Read full review
    Mirantis
    We've used XAMPP, PHPmyAdmin and similar local environments (our app is on PHP). Because of how easy you can change the configuration of libraries on PHP and versions (which is SO painful on XAMPP or other friendly LAMP local servers) we are using Docker right now. Also, being sure that the environment is exactly the same makes things easier for developing.
    Incentivized
    Read full review
    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Mirantis
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Mirantis
    • Docker has made it possible for us to deploy code faster, increasing the productivity of our development teams.
    • Docker has made it possible for us to decentralize our build and release system. This means that teams can deploy on their own schedule and our dev ops team can concentrate on building better tools rather than deploying for the teams
    • Docker has allowed us to virtualize our entire development process and made it much simpler to build out new data centers. This, in turn, is significantly increasing our ROI by providing a path forward for internationalization.
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.