TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    SAS Enterprise Miner

    Score9 out of 10
    N/ASAS Enterprise Miner is a data science and statistical modeling solution enabling the creation of predictive and descriptive models on very large data sources across the organization.N/A
    Pricing
    HeapSAS Enterprise Miner
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapSAS Enterprise Miner
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Community Pulse
    HeapSAS Enterprise Miner
    Considered Both Products
    Contentsquare
    No answer on this topic
    SAS
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    No answers on this topic
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    No answers on this topic
    Features
    HeapSAS Enterprise Miner
    Platform Connectivity
    Comparison of Platform Connectivity features of Heap and SAS Enterprise Miner
    Feature
    Heap
    -
    Ratings
    SAS Enterprise Miner
    8.8
    4 Ratings
    5% above category average
    Connect to Multiple Data Sources00 Ratings8.14 Ratings
    Extend Existing Data Sources00 Ratings9.04 Ratings
    Automatic Data Format Detection00 Ratings9.34 Ratings
    MDM Integration00 Ratings9.02 Ratings
    Data Exploration
    Comparison of Data Exploration features of Heap and SAS Enterprise Miner
    Feature
    Heap
    -
    Ratings
    SAS Enterprise Miner
    8.1
    4 Ratings
    3% below category average
    Visualization00 Ratings7.14 Ratings
    Interactive Data Analysis00 Ratings9.14 Ratings
    Data Preparation
    Comparison of Data Preparation features of Heap and SAS Enterprise Miner
    Feature
    Heap
    -
    Ratings
    SAS Enterprise Miner
    8.0
    4 Ratings
    3% below category average
    Interactive Data Cleaning and Enrichment00 Ratings7.84 Ratings
    Data Transformations00 Ratings8.24 Ratings
    Data Encryption00 Ratings8.12 Ratings
    Built-in Processors00 Ratings8.12 Ratings
    Platform Data Modeling
    Comparison of Platform Data Modeling features of Heap and SAS Enterprise Miner
    Feature
    Heap
    -
    Ratings
    SAS Enterprise Miner
    8.8
    4 Ratings
    4% above category average
    Multiple Model Development Languages and Tools00 Ratings7.54 Ratings
    Automated Machine Learning00 Ratings9.82 Ratings
    Single platform for multiple model development00 Ratings8.54 Ratings
    Self-Service Model Delivery00 Ratings9.23 Ratings
    Model Deployment
    Comparison of Model Deployment features of Heap and SAS Enterprise Miner
    Feature
    Heap
    -
    Ratings
    SAS Enterprise Miner
    7.8
    4 Ratings
    9% below category average
    Flexible Model Publishing Options00 Ratings7.04 Ratings
    Security, Governance, and Cost Controls00 Ratings8.54 Ratings
    Best Alternatives
    HeapSAS Enterprise Miner
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    RapidMiner
    Score8.9 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    Anaconda
    Score8.8 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    IBM Watson Studio
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapSAS Enterprise Miner
    Likelihood to Recommend
    8.4
    (233 ratings)
    9.9
    (4 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (65 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (8 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapSAS Enterprise Miner
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    SAS
    SAS Enterprise Miner is world-class software for individuals interested in developing reproducible models in a reasonable amount of time. Perhaps the most useful part of SAS Enterprise Miner is the ability to compare models with other models without writing code. The ensemble modeling capabilities is the easiest way to do ensemble modeling I have come across. SAS Enterprise Miner is well-suited for beginning to advanced analysts who know something about advanced analytics. The software is not well-suited for analysts or companies that have little interest in advanced modeling.
    Incentivized
    Read full review
    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    SAS
    • Enterprise Miner is really visual and lets you do a whole lot without actually going into the detailed options. For decent results, you should really explore the different advanced options though.
    • The recent versions of Miner allow users to use R code in Miner. You can then compare several models and approach to get the best performing model.
    • The resulting data is really well displayed and easy to understand (ex: the lift graph, score ranking, etc.)
    • Miner has the ability to integrate custom SAS code which allows the user to add functionalities that are specific to the project.
    Incentivized
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    SAS
    • SAS is not as user friendly as other stats software.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
    Read full review
    SAS
    SAS' customer support used to be non-existent many years ago. Today, contacting SAS customer support is great. They are responsible, knowledgable, and seem to have an interest in getting the results right the first time. With that said, Enterprise Miner's online support is weak, probably because the user base is much smaller than other tools.
    Incentivized
    Read full review
    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
    Read full review
    SAS
    SAS EM has a very great set of machine learning and predictive analytics toolsets, which helped our organization achieve its goals. We used other tools, but for us, SAS EM was the most intuitive and easy to learn the tool and it provides greater data exploration and data preparation capabilities compared to the other tools we used.
    Incentivized
    Read full review
    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    SAS
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    SAS
    • In our organization, users were using SAS already so the learning curve was really low. Within a few weeks after the implementation, the users were already delivering models developed with SAS Enterprise Miner. It is difficult to talk about ROI as models were already being developed before. It was mostly a change of technology and it was a smooth transition.
    • Going with Enterprise Miner came with migration from desktop use of SAS to a server use of SAS. This created a new role of SAS administrator. This was obviously a cost but as the use of SAS increased greatly, it was expected.
    • From a methodology standpoint, Enterprise Miner helped greatly in the documentation of the model development which was a requirement in a few groups such as the risk groups. Having a visual "GUI-like" approach to development, the flowchart or diagram of the project in Miner was able to give users a good understanding of the approach the analyst took to develop the model.
    Incentivized
    Read full review
    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.