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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    SSIS

    Score8 out of 10
    N/AMicrosoft's SQL Server Integration Services (SSIS) is a data integration solution.N/A
    Pricing
    HeapSSIS
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapSSIS
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Features
    HeapSSIS
    Data Source Connection
    Comparison of Data Source Connection features of Heap and SQL Server Integration Services (SSIS)
    Feature
    Heap
    -
    Ratings
    SQL Server Integration Services (SSIS)
    7.0
    56 Ratings
    18% below category average
    Connect to traditional data sources00 Ratings9.056 Ratings
    Connecto to Big Data and NoSQL00 Ratings5.043 Ratings
    Data Transformations
    Comparison of Data Transformations features of Heap and SQL Server Integration Services (SSIS)
    Feature
    Heap
    -
    Ratings
    SQL Server Integration Services (SSIS)
    6.8
    56 Ratings
    18% below category average
    Simple transformations00 Ratings8.956 Ratings
    Complex transformations00 Ratings4.755 Ratings
    Data Modeling
    Comparison of Data Modeling features of Heap and SQL Server Integration Services (SSIS)
    Feature
    Heap
    -
    Ratings
    SQL Server Integration Services (SSIS)
    7.5
    54 Ratings
    6% below category average
    Data model creation00 Ratings9.028 Ratings
    Metadata management00 Ratings6.035 Ratings
    Business rules and workflow00 Ratings7.145 Ratings
    Collaboration00 Ratings9.140 Ratings
    Testing and debugging00 Ratings6.451 Ratings
    Data Governance
    Comparison of Data Governance features of Heap and SQL Server Integration Services (SSIS)
    Feature
    Heap
    -
    Ratings
    SQL Server Integration Services (SSIS)
    5.4
    43 Ratings
    40% below category average
    Integration with data quality tools00 Ratings6.238 Ratings
    Integration with MDM tools00 Ratings4.638 Ratings
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    Score10 out of 10
    Enterprises
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    Score7.6 out of 10
    SolarWinds Task Factory
    Score8.3 out of 10
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    User Ratings
    HeapSSIS
    Likelihood to Recommend
    8.4
    (233 ratings)
    8.0
    (56 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    9.0
    (4 ratings)
    Usability
    9.0
    (65 ratings)
    8.0
    (11 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.4
    (61 ratings)
    8.8
    (6 ratings)
    Support Rating
    9.0
    (8 ratings)
    8.0
    (8 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    10.0
    (2 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    7.3
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    HeapSSIS
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Microsoft
    As I mentioned earlier SQL Server Integration Services is suitable if you want to manage data from different applications. It really helps in fetching the data and generating reports. Its automation make it very easy and time efficient. It works well with large database as well. But it doesn't work well with real time data, it will take some time to gather the real time data. I would not recommend using it in a real time/fast-paced environment.
    Incentivized
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    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
    Read full review
    Microsoft
    • Standard ETL use cases for daily loads
    • Loading incoming data from Vendors which is placed on FTP and adding them to the SQL Warehouse
    • Creating outgoing data files and writing them to Vendor FTPs
    • Easy Active Directory integration for seamless connections to SQL Server
    • CI/CD by hosting the code on visualstudio.com
    Incentivized
    Read full review
    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Microsoft
    • Connection managers for online data sources can be tricky to configure.
    • Performance tuning is an art form and trialing different data flow task options can be cumbersome. SSIS can do a better job of providing performance data including historical for monitoring.
    • Mapping destination using OLE DB command is difficult as destination columns are unnamed.
    • Excel or flat file connections are limited by version and type.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
    Read full review
    Microsoft
    Some features should be revised or improved, some tools (using it with Visual Studio) of the toolbox should be less schematic and somewhat more flexible. Using for example, the CSV data import is still very old-fashioned and if the data format changes it requires a bit of manual labor to accept the new data structure
    Incentivized
    Read full review
    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
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    Microsoft
    SSIS is a great tool for most ETL needs. It has the 90% (or more) use cases covered and even in many of the use cases where it is not ideal SSIS can be extended via a .NET language to do the job well in a supportable way for almost any performance workload.
    Incentivized
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    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
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    Microsoft
    SQL Server Integration Services performance is dependent directly upon the resources provided to the system. In our environment, we allocated 6 nodes of 4 CPUs, 64GB each, running in parallel. Unfortunately, we had to ramp-up to such a robust environment to get the performance to where we needed it. Most of the reports are completed in a reasonable timeframe. However, in the case of slow running reports, it is often difficult if not impossible to cancel the report without killing the report instance or stopping the service.
    Incentivized
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    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
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    Microsoft
    The support, when necessary, is excellent. But beyond that, it is very rarely necessary because the user community is so large, vibrant and knowledgable, a simple Google query or forum question can answer almost everything you want to know. You can also get prewritten script tasks with a variety of functionality that saves a lot of time.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
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    Microsoft
    The implementation may be different in each case, it is important to properly analyze all the existing infrastructure to understand the kind of work needed, the type of software used and the compatibility between these, the features that you want to exploit, to understand what is possible and which ones require integration with third-party tools
    Incentivized
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    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
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    Microsoft
    I think SQL Server Integration Services is better suited for on-premises data movement and ADF is more suited for the cloud. Though ADF has more connectors, SQL Server Integration Services is more robust and has better functionality just because it has been around much longer
    Incentivized
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    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
    Read full review
    Microsoft
    No answers on this topic
    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
    Read full review
    Microsoft
    • Without this, we would have to manually update a spreadsheet of our SQL Server inventory
    • We would also have poor alerting; if an instance was down we wouldn't know until it was reported by a user
    • We only have one other person who uses SQL Server Integration Services , he's the expert. It would fall to me without him and I would not enjoy being responsible for it.
    Incentivized
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    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.