Heartland Payroll Solutions vs. Workday Workforce Management

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

Workday is well suited as am employee because it allows me to easily access pay and goal-setting information at a large org. It also made the process of getting hired and initially onboarded simple. I imagine it could be less helpful at a smaller organization where people have more direct access to folks in payroll

Incentivized

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• Collaborate with HR on completed tasks
• Review and Submit Timesheets for staff
• Submit personal time off for supervisors to review and approve or decline.

Incentivized

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• Cost
• Requires HRIS Personnel
• Implementation Time

Incentivized

The way that the menus are laid out into Home, Personal, Organization, and more makes it fairly simple to find what you are looking for even if you do not know exactly where to find what you are looking for. The "Timely Suggestions" and other recommended tasks also elevate important tasks to your attention

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

Workday is much easier and simpler to use. It's very straightforward and easy to train people on.

Incentivized

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• More staff felt comfortable using Workday Payroll and Workforce Management to complete tasks
• Having a mobile app made it possible to submit or approve hours when you're on the go and not at your desk in front of a computer.
• Because of the mobile app, it made it easier for student worker to submit their time when they are at home.

Incentivized