HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.
$0
per month
SigningHub
Score 9.4 out of 10
N/A
SigningHub provides a secure way to sign documents. The vendor’s value proposition is that their solution provides long-term advanced electronic signatures that are legally compliant and independently verifiable. This solution caters to all levels of signature including EU qualified signatures.
Focusing on signature security, SigningHub follows the gold standard “PAdES” definitions including Part 4 – long-term verification which is important for all organisations who require…
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Pricing
Dropbox Sign
SigningHub
Editions & Modules
Free
$0
Essentials
$15
per month
Standard
$17.5
per month starting at two users, per user
Essentials API
$75
per month Starting at 50 signature requests / mo.
Standard API
$250
per month Starting at 100 signature requests / mo.
Premium
Custom
Custom
No answers on this topic
Offerings
Pricing Offerings
Dropbox Sign
SigningHub
Free Trial
Yes
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
Optional
Optional
Additional Details
Additional pricing available for HelloWorks and HelloFax
Cloud service plans are user-based or signature-based. SigningHub is also available for on-premise use or for private cloud hosting.
More Pricing Information
Community Pulse
Dropbox Sign
SigningHub
Considered Both Products
Dropbox Sign
Verified User
Manager
Chose Dropbox Sign
SigningHub allows template application of the same fields (e.g., signature, name, date) across all uploaded documents, saving significant amounts of time. It also keeps the original file name, which allows easy reconciling of documents after signing. This is crucial for us and …
Someone who has never used Dropbox Sign before could quickly figure it out without needing a tutorial or guide. It is very useful in instantly collecting signatures and keeping others in the loop as well, even if they aren't signers. I love that there's an option to cc someone in basically and they'll be able to see the documents and when it's signed. It's also impossible to miss a document not being signed because it automatically sends reminders to signers if they do not sign and emails reminders daily, letting me know how many documents are pending signatures.
SigningHub worked well for me for collecting digital signatures on contracts from independent contractors. It's well suited for both small businesses (like mine) and bigger businesses since you can create a specific workflow for each sort of document you upload. It's also great for storing the signed and master documents. However, it may not be appropriate in certain industries with specific data security rules. Check with the regulators of your industry before using (lawyers, I'm talking to you...)
It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
I found setting up a workflow for each different document a little confusing.
I'd get errors from time to time when prepping a document. This usually happened when I was inserting a date field or a signature field (which are fairly important fields for contracts).
The one time I needed help and contacted the company, the representative made me feel like I was dumb.
Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
I found this to be super user-friendly and easy to teach other teammates how to use in 5 minutes. I use it frequently, and there was little to no learning curve with this product. I also find that document signers have no problem navigating the documents we need them to review.
I have not encountered this because it was so easy to use however just seeing how they created a community is great and shows that they are here for their users. I am going to say I am sure they are available and ready to assist when needed. The fact that we have not yet experienced an outage and issues says a lot though :)
Again I cannot say it is enough this app is simple. We are preparing to be able to integrate with Salesforce and Sharepoint at a very small cost per user (these are the platforms we use) and it is great that they have the option to integrate these apps. We love this app
Support is limited to email only (for our subscription level), which might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer.
I can not say it enough - this was the easiest implementation we have had with an application. I became an admin, I added the person who would be the back up admin, we moved forward with adding accounts and that was it. All the users we have were self sufficient enough to move forward with very little guidance and the guidance they received was in house.
Dropbox Sign seems a little more intuitive and user-friendly than DocuSign. DocuSign also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as DocuSign does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
Between the easy to use app, the pricing, and the team at dropbox. This app is hands down great! Easy to use. Anyone can start using it and if not I am sure the team at dropbox will guide you to implement. The cost especially for us as a nonprofit is sustainable which is great.
