Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.
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Matillion
Score 8.5 out of 10
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Matillion is a data pipeline platform used to build and manage pipelines. Matillion empowers data teams with no-code and AI capabilities to be more productive, integrating data wherever it lives and delivering data that’s ready for AI and analytics.
$2.50
Pay as you go per user
Pricing
Help Desk Migration
Matillion
Editions & Modules
No answers on this topic
Developer: For Individuals
$2.50/credit
Pay as you go per user
Basic
$1000
per month 500 prepaid credits (additional credits: $2.18/credit)
Advanced
$2000
per month 750 prepaid credits (additional credits: $2.73/credit)
Enterprise
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Offerings
Pricing Offerings
Help Desk Migration
Matillion
Free Trial
No
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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Billed directly via cloud marketplace on an hourly basis, with annual subscriptions available depending on the customer's cloud data warehouse provider.
Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
Great: Need to query simpler APIs, or utilize well known services such as GSheets etc.? Matillion has got some of the best and easiest to use connectors out there. Not so great: Do you need have a competent CI/CD flow that you will be able to update / compare from Matillion as well as other sources at the same time? Good luck, you will need to be extra careful, as you might have to have a deeper dive into your servers Terminal each time you have a git conflict.
Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
Matillion is brilliant at importing data -- it would be amazing to have more ways to export data, from emailed exports to API pushes.
Any Python that takes more than a few lines of code requires an external server to run it. It would be great to have more integration (perhaps in a connected virtual environment) to easily integrate customized code.
Troubleshooting server logs requires quite a bit of technical expertise. More human readable detailed error handling would be greatly appreciated.
With the current experience of Matillion, we are likely to renew with the current feature option but will also look for improvement in various areas including scalability and dependability. 1. Connectors: It offers various connectors option but isn't full proof which we will be looking forward as we grow. 2. Scalability: As usage increase, we want Matillion system to be more stable.
Overall, Help Desk Migration is very easy to use. The step-by-step migration wizard makes the process intuitive, and features like demo migrations gave us confidence before committing to the full run. The ability to create custom fields in Intercom directly within the tool was a particular highlight that saved us a lot of back-and-forth. The only reason it's not a 10 is that field mapping can get confusing in certain areas — we needed to reach out to support to work through some configurations. Better in-app guidance on more complex mapping scenarios would make it a perfect score.
We are able to bring on new resources and teach them how to use Matillion without having to invest a significant amount of time. We prefer looking for resources with any type of ETL skill-set and feel that they can learn Matillion without problem. In addition, the prebuilt objects cover more than 95% of our use cases and we do not have to build much from scratch.
Overall, I've found Matillion to be responsive and considerate. I feel like they value us as a customer even when I know they have customers who spend more on the product than we do. That speaks to a motive higher than money. They want to make a good product and a good experience for their customers. If I have any complaint, it's that support sometimes feels community-oriented. It isn't always immediately clear to me that my support requests are going to a support engineer and not to the community at large. Usually, though, after a bit of conversation, it's clear that Matillion is watching and responding. And responses are generally quick in coming.
Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
Fivetran offers a managed service and pre-configured schemas/models for data loading, which means much less administrative work for initial setup and ongoing maintenance. But it comes at a much higher price tag. So, knowing where your sweet spot is in the build vs. buy spectrum is essential to deciding which tool fits better. For the transformation part, dbt is purely (SQL-) code-based. So, it is mainly whether your developers prefer a GUI or code-based approach.
We're using Matillion on EC2 instances, and we have about 20 projects for our clients in the same instance. Sometimes, we're struggling to manage schedules for all projects because thread management is not visible, and we can't see the process at the instance level.
In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
