Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.
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OpenText Availability
Score 10.0 out of 10
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Carbonite acquired Double-Take, a data replication and disaster recovery option, in early 2017. The technology now powers OpenText Availability, the high availability and data replication product.
Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
I believe it would work well with continuous replication in a DR scenario with no time limits and having the ability to fail back is a bonus, but in a one off move the decision to restrict the time it can sync for has proven to be an issue for us.
Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
A product is worthless in my opinion if you don't have a great support team to work with. I've had issues with replication jobs that were resolved quickly and easily by the support team.
DR - Doubletake is the only tool that I'm aware of that can handle DR replication of both physical and virtual environments. There sre others, but they use a snapshot technology, where doubletake has continuous replication of data.
Move - we have moved physical and virtual environments from around the world without ever having to leave the office. One of the companies we migrated started off with their equipment in Switzerland, and after the servers were in a fully protected state in the US, that failover to the new location took 45 min.
Overall, Help Desk Migration is very easy to use. The step-by-step migration wizard makes the process intuitive, and features like demo migrations gave us confidence before committing to the full run. The ability to create custom fields in Intercom directly within the tool was a particular highlight that saved us a lot of back-and-forth. The only reason it's not a 10 is that field mapping can get confusing in certain areas — we needed to reach out to support to work through some configurations. Better in-app guidance on more complex mapping scenarios would make it a perfect score.
Cabonite Availability is a very practical and useful tool that can help any business weather any type of IT disaster. The ease and quickness of restoring data helps us provide as seamless an experience as possible. Many times our customers will never know there was an outage. This brings confidence in our brand and improves our organization's standing and reputation.
Once through to support it is very good and they have assisted us through a number of issues. I don't always think that they provide a solution, more a workaround, but in a move situation where each copy is moving once, that isn't an issue. I'd be more concerned if we were using it to manage a DR scenario.
Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
It is better for critical apps than Veeam due to the lower RPO. Veeam is favoured by some customers due to it's attractive price point. Zerto is a very strong product and is innovating continuously. I don't see so much of this from DoubleTake.
In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
