Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…
$20
per user/per month
JitBit Help Desk
Score 9.2 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
N/A
Pricing
Help Scout
JitBit Help Desk
Editions & Modules
Standard
$20
per user/per month
Plus
$35
per user/per month
Company
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Help Scout
JitBit Help Desk
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Help Scout
JitBit Help Desk
Considered Both Products
Help Scout
No answer on this topic
JitBit Help Desk
Verified User
Employee
Chose JitBit Help Desk
JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.
JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and …