Help Scout vs. Vision Helpdesk
Help Scout vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | Vision Helpdesk | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | Vision Helpdesk | |
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Likelihood to Recommend | 10.0 (18 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | 9.1 (1 ratings) |
Usability | 9.0 (1 ratings) | 8.2 (1 ratings) |
Support Rating | - (0 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Help Scout | Vision Helpdesk | |
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Likelihood to Recommend | Help Scout | Vision Helpdesk |
Pros | Help Scout | Vision Helpdesk |
Cons | Help Scout | Vision Helpdesk |
Likelihood to Renew | Help Scout | Vision Helpdesk |
Usability | Help Scout | Vision Helpdesk |
Support Rating | Help Scout No answers on this topic | Vision Helpdesk |
Alternatives Considered | Help Scout | Vision Helpdesk |
Return on Investment | Help Scout | Vision Helpdesk |
ScreenShots | Help Scout Screenshots | Vision Helpdesk Screenshots |