HelpCrunch vs. Smith.ai Live Website Chat
HelpCrunch vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
HelpCrunch | N/A | All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better. | $12 per month | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
HelpCrunch | Smith.ai Live Website Chat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs. | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
HelpCrunch | Smith.ai Live Website Chat | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
HelpCrunch | Smith.ai Live Website Chat | |
---|---|---|
Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpCrunch | Smith.ai Live Website Chat | |
---|---|---|
Likelihood to Recommend | 8.0 (4 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.6 (9 ratings) |
Support Rating | 10.0 (1 ratings) | 9.0 (14 ratings) |
HelpCrunch | Smith.ai Live Website Chat | |
---|---|---|
Likelihood to Recommend | HelpCrunch | Smith.ai |
Pros | HelpCrunch | Smith.ai |
Cons | HelpCrunch | Smith.ai |
Usability | HelpCrunch No answers on this topic | Smith.ai |
Support Rating | HelpCrunch | Smith.ai |
Alternatives Considered | HelpCrunch | Smith.ai |
Return on Investment | HelpCrunch | Smith.ai |
ScreenShots | HelpCrunch Screenshots | Smith.ai Live Website Chat Screenshots |