Helpman vs. TeamSupport
Helpman vs. TeamSupport
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article | |
TeamSupport | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $25 per month |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | $2,000 per installation | ||||||||||||||
Additional Details | Unlimited free trial as long as the knowledge base is not published. | Pricing is based on annual billing | ||||||||||||||
More Pricing Information |
Helpman | TeamSupport | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpman | TeamSupport | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpman | TeamSupport | |
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Likelihood to Recommend | - (0 ratings) | 7.3 (57 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (14 ratings) |
Usability | - (0 ratings) | 8.9 (8 ratings) |
Availability | - (0 ratings) | 1.8 (4 ratings) |
Performance | - (0 ratings) | 7.3 (5 ratings) |
Support Rating | - (0 ratings) | 9.3 (8 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 7.7 (3 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (6 ratings) |
Product Scalability | - (0 ratings) | 1.0 (1 ratings) |
Helpman | TeamSupport | |
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Likelihood to Recommend | Helpman No answers on this topic | TeamSupport |
Pros | Helpman No answers on this topic | TeamSupport |
Cons | Helpman No answers on this topic | TeamSupport |
Likelihood to Renew | Helpman No answers on this topic | TeamSupport |
Usability | Helpman No answers on this topic | TeamSupport |
Reliability and Availability | Helpman No answers on this topic | TeamSupport |
Performance | Helpman No answers on this topic | TeamSupport |
Support Rating | Helpman No answers on this topic | TeamSupport |
In-Person Training | Helpman No answers on this topic | TeamSupport |
Online Training | Helpman No answers on this topic | TeamSupport |
Implementation Rating | Helpman No answers on this topic | TeamSupport |
Alternatives Considered | Helpman No answers on this topic | TeamSupport |
Scalability | Helpman No answers on this topic | TeamSupport |
Return on Investment | Helpman No answers on this topic | TeamSupport |
ScreenShots | Helpman Screenshots | TeamSupport Screenshots |