What users are saying about
5 Ratings
5 Ratings
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Score 9 out of 100
14 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Helpshift

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Anonymous | TrustRadius Reviewer

HubSpot Service Hub

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Helpshift
9.6
HubSpot Service Hub
8.5
Organize and prioritize service tickets
Helpshift
9.2
HubSpot Service Hub
8.6
Expert directory
Helpshift
8.4
HubSpot Service Hub
7.8
Subscription-based notifications
Helpshift
10.0
HubSpot Service Hub
8.2
ITSM collaboration and documentation
Helpshift
10.0
HubSpot Service Hub
7.5
Ticket creation and submission
Helpshift
10.0
HubSpot Service Hub
9.6
Ticket response
Helpshift
10.0
HubSpot Service Hub
9.4

Self Help Community

Helpshift
8.7
HubSpot Service Hub
8.4
External knowledge base
Helpshift
8.4
HubSpot Service Hub
8.4
Internal knowledge base
Helpshift
9.0
HubSpot Service Hub
8.4

Multi-Channel Help

Helpshift
9.7
HubSpot Service Hub
8.0
Customer portal
Helpshift
10.0
HubSpot Service Hub
8.9
Email support
Helpshift
9.2
HubSpot Service Hub
7.8
Help Desk CRM integration
Helpshift
10.0
HubSpot Service Hub
9.4
IVR
Helpshift
HubSpot Service Hub
7.0
Social integration
Helpshift
HubSpot Service Hub
7.1

Pros

Helpshift

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Angel Brockbank | TrustRadius Reviewer

HubSpot Service Hub

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Anonymous | TrustRadius Reviewer

Cons

Helpshift

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Anonymous | TrustRadius Reviewer

HubSpot Service Hub

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer

Usability

Helpshift

Helpshift 9.0
Based on 1 answer
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Angel Brockbank | TrustRadius Reviewer

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Support Rating

Helpshift

Helpshift 9.1
Based on 3 answers
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Anonymous | TrustRadius Reviewer

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

Helpshift

One of the previous systems we used was Zendesk and it really only housed emails like Microsoft Outlook would: not very organized, very clunky to use, with long loading times. The meta data that is recorded by Helpshift was another deciding factor for the stakeholders as that data is very useful when trying to fully diagnose a customer's problem.
Anonymous | TrustRadius Reviewer

HubSpot Service Hub

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
Anonymous | TrustRadius Reviewer

Return on Investment

Helpshift

  • It's great to get a rough count of how players may feel about a specific event or release.
Anonymous | TrustRadius Reviewer

HubSpot Service Hub

  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
Barbara Wiesner | TrustRadius Reviewer

Screenshots

Pricing Details

Helpshift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Helpshift Editions & Modules

Edition
Starter$225.001
  1. Per Month
Additional Pricing Details

HubSpot Service Hub

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Service Hub Editions & Modules

Edition
Starter$50 ($45)1
Professional$400 ($360)1
EnterpriseStarting at $1,2002
  1. monthly (annually)
  2. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Helpshift
9.0
HubSpot Service Hub
8.6

Usability

Helpshift
9.0
HubSpot Service Hub

Support Rating

Helpshift
9.1
HubSpot Service Hub

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