HubSpot Service Hub

HubSpot Service Hub

HubSpot Service Hub

49 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot Service Hub	Score 8.5 out of 10	N/A	HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.	$50 per month

Pricing

HubSpot Service Hub

Editions & Modules

Starter: $50 ($45)
monthly (annually)
Professional: $400 ($360)
monthly (annually)
Enterprise: Starting at $1,200
per month

Offerings

Pricing Offerings
HubSpot Service Hub
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	HubSpot Service Hub
Considered Both Products	HubSpot Service Hub Matt Zuvella VP of Marketing Chose HubSpot Service Hub Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user. Incentivized Helpful? Verified User Project Manager Chose HubSpot Service Hub Hubspot Automations are very powerful has it provides a drag-and-drop interface to create journeys on doing automation. It integrates seamlessly with the Hubspot CRM and the integration is much deeper and powerful Incentivized Helpful? Verified User Executive Chose HubSpot Service Hub Never used another service but certainly outweighs traditional email threads. Incentivized Helpful? Verified User Representative Chose HubSpot Service Hub Freshdesk is a significant upgrade over email-based service. HubSpot is a simple and quick way to collect user reviews and provide customer service. Incentivized Helpful? Max Safier Contact Center Solutions Engineer Chose HubSpot Service Hub HubSpot [Service Hub] had many integrations we needed to connect to our CRM, and the cost was just right from them VS the others. We had to look at all the features, and HubSpot CRM just had way more than the others and more bang for your buck. So the Service Hub was just a … Incentivized Helpful? Verified User Technician Chose HubSpot Service Hub For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together … Incentivized Helpful? BW Barbara Wiesner Client Success Team Manager Chose HubSpot Service Hub We switched from TeamSupport to HubSpot for the integration with our HubSpot sales and marketing CRM. While TeamSupport was great and had many features we liked, the combination of all information in one place, and the added benefit of the workflows, the Service Hub better fits … Incentivized Helpful? KR Kunnath Rahul Electrical Engineer Chose HubSpot Service Hub Agile software is a good one but not as HubSpot Service Hub. Because the restrictions such as cost and complexity is more than HubSpot. By comparing other features also, HubSpot is better one. But the cost comparing to sales force software HubSpot is more costly. Sales force … Incentivized Helpful? Ed Romaine VP Marketing & Business Development Chose HubSpot Service Hub We selected HubSpot Service Hub because we are already using the HubSpot CRM and other segments, so being in the HubSpot ecosystem it seemed to make perfect sense to keep all information and data within the same framework to optimize its effects and learning curve. Other … Incentivized Helpful?
Top Pros	Pro Set up Pro Email communications Pro Sales team
Top Cons	Minus Using hubspot Minus Customer management Minus Inventory management

Features

HubSpot Service Hub

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HubSpot Service Hub 8.5 11 Ratings 7% above category average
Organize and prioritize service tickets	9.111 Ratings
Expert directory	7.94 Ratings
Subscription-based notifications	8.26 Ratings
ITSM collaboration and documentation	7.65 Ratings
Ticket creation and submission	8.711 Ratings
Ticket response	9.511 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HubSpot Service Hub 9.3 10 Ratings 18% above category average
External knowledge base	9.310 Ratings
Internal knowledge base	9.310 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HubSpot Service Hub 8.1 6 Ratings 5% above category average
Customer portal	9.14 Ratings
IVR	7.13 Ratings
Social integration	7.34 Ratings
Email support	7.86 Ratings
Help Desk CRM integration	9.26 Ratings

Best Alternatives
	HubSpot Service Hub
Small Businesses	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	HubSpot Service Hub
Likelihood to Recommend	8.6 (12 ratings)

User Testimonials
	HubSpot Service Hub
Likelihood to Recommend	HubSpot It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place. Incentivized Max Safier Contact Center Solutions Engineer Read full review
Pros	HubSpot It makes it easier for us to keep track of customer awareness and review in one spot. The great thing about how easy it is to use all of its fantastic tools. The ability to check customer retention. It's easy to track and measure the success of our organization's sales team. This is a fantastic all-in-one customer success suite that includes ticketing. Incentivized Verified User Anonymous Read full review
Cons	HubSpot Need to be able to customize and prioritize tiles when in deal view Should have web forms and telescripts built into the program (templates) Incentivized Ed Romaine VP Marketing & Business Development Read full review
Alternatives Considered	HubSpot Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user Incentivized Matt Zuvella VP of Marketing Read full review
Return on Investment	HubSpot Lead management has become more streamlined Sales targets are visible; any changes made can be easily tracked and accounted for Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals Incentivized AS Abhishek Sinha Pre-Sales manager Read full review
ScreenShots	HubSpot Service Hub Screenshots