HubSpot Service Hub

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HubSpot Service Hub	Score 8.4 out of 10	N/A	HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.	$15 per month per seat

Pricing

HubSpot Service Hub

Editions & Modules

Service Hub Starter: $15
per month per seat
Professional: $100
per month per seat
Enterprise: $150
per month per seat
Enterprise: Starting at $1,200
per month

Offerings

Pricing Offerings
HubSpot Service Hub
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

More Pricing Information

Community Pulse
	HubSpot Service Hub
Considered Both Products	HubSpot Service Hub Daniel McHugh Director of Marketing Chose HubSpot Service Hub I only listed companies that we have used in the past for our post-event surveys, as this was the reason we reached out to get a demo of ServiceHub. After a demo and comparing rates, it was an easy decision to switch to ServiceHub solely for the survey/NPS capabilities. Incentivized Helpful? Dácio Appolinario Marketing Automation Advisor Chose HubSpot Service Hub HubSpot Service Hub has different offers and services, basically you don't need to have additional softwares or databases to work. But if you do, they are API ready for different platforms and systems. Incentivized Helpful? Verified User Manager Chose HubSpot Service Hub I think HubSpot Service HUB i great for monitoring social media messages, monitoring our live chat interactions, customer information, AI features like editing sentences or subject lines, etc. HubSpot Service HUB is great for service tickets because you can connect your outlook … Incentivized Helpful? Verified User Administrator Chose HubSpot Service Hub Althought Zendesk and Intercom are niched giants in their respective fields, it still becomes third party system in the context of trying to streamline the techstack your organization uses. If you also then happen to be an SMB with limited resources, HubSpot Service Hub more is … Incentivized Helpful? Verified User C-Level Executive Chose HubSpot Service Hub We were previously using Salesforce.com for our Support Team Ticketing System. Our company implemented HubSpot Marketing Hub and were looking at the CRM Hub for sales/business development, so it made sense to use one system that could support our enterprise needs. We had a very … Incentivized Helpful? Matt Zuvella VP of Marketing Chose HubSpot Service Hub Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user. Incentivized Helpful? Verified User Project Manager Chose HubSpot Service Hub Hubspot Automations are very powerful has it provides a drag-and-drop interface to create journeys on doing automation. It integrates seamlessly with the Hubspot CRM and the integration is much deeper and powerful Incentivized Helpful? Verified User Executive Chose HubSpot Service Hub Never used another service but certainly outweighs traditional email threads. Incentivized Helpful? Verified User Representative Chose HubSpot Service Hub Freshdesk is a significant upgrade over email-based service. HubSpot is a simple and quick way to collect user reviews and provide customer service. Incentivized Helpful? Max Safier Contact Center Solutions Engineer Chose HubSpot Service Hub HubSpot [Service Hub] had many integrations we needed to connect to our CRM, and the cost was just right from them VS the others. We had to look at all the features, and HubSpot CRM just had way more than the others and more bang for your buck. So the Service Hub was just a … Incentivized Helpful? Verified User Technician Chose HubSpot Service Hub For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together … Incentivized Helpful? BW Barbara Wiesner Client Success Team Manager Chose HubSpot Service Hub We switched from TeamSupport to HubSpot for the integration with our HubSpot sales and marketing CRM. While TeamSupport was great and had many features we liked, the combination of all information in one place, and the added benefit of the workflows, the Service Hub better fits … Incentivized Helpful? KR Kunnath Rahul Electrical Engineer Chose HubSpot Service Hub Agile software is a good one but not as HubSpot Service Hub. Because the restrictions such as cost and complexity is more than HubSpot. By comparing other features also, HubSpot is better one. But the cost comparing to sales force software HubSpot is more costly. Sales force … Incentivized Helpful? Ed Romaine VP Marketing & Business Development Chose HubSpot Service Hub We selected HubSpot Service Hub because we are already using the HubSpot CRM and other segments, so being in the HubSpot ecosystem it seemed to make perfect sense to keep all information and data within the same framework to optimize its effects and learning curve. Other … Incentivized Helpful?

Features

HubSpot Service Hub

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	HubSpot Service Hub 7.9 16 Ratings 4% below category average
Organize and prioritize service tickets	7.616 Ratings
Expert directory	7.94 Ratings
Subscription-based notifications	8.26 Ratings
ITSM collaboration and documentation	7.65 Ratings
Ticket creation and submission	8.416 Ratings
Ticket response	7.816 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	HubSpot Service Hub 8.7 16 Ratings 8% above category average
External knowledge base	8.816 Ratings
Internal knowledge base	8.516 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	HubSpot Service Hub 8.1 6 Ratings 1% above category average
Customer portal	9.14 Ratings
IVR	7.13 Ratings
Social integration	7.34 Ratings
Email support	7.86 Ratings
Help Desk CRM integration	9.26 Ratings

Best Alternatives
	HubSpot Service Hub
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives

User Ratings
	HubSpot Service Hub
Likelihood to Recommend	8.7 (18 ratings)
Usability	8.8 (6 ratings)

User Testimonials
	HubSpot Service Hub
Likelihood to Recommend	HubSpot I'd recommend HubSpot Service Hub for sure. When switching from a different platform to HubSpot Service Hub orgs and admins can count with a vast number of trainings in HubSpot Academy and most of them are free. This means users will find the resources they need without needing to reach for their superiors for training sessions or guidance. Incentivized Dácio Appolinario Marketing Automation Advisor Read full review
Pros	HubSpot It makes it easier for us to keep track of customer awareness and review in one spot. The great thing about how easy it is to use all of its fantastic tools. The ability to check customer retention. It's easy to track and measure the success of our organization's sales team. This is a fantastic all-in-one customer success suite that includes ticketing. Incentivized Verified User Anonymous Read full review
Cons	HubSpot We've had some issues setting up the Client Portal functionality because we merged with another company and are still operating under two domains; Setting up the Client Portal could be easier or they could provide better support to help us work through it We've been able to do everything we need to do with HubSpot Service Hub Incentivized Verified User Anonymous Read full review
Usability	HubSpot I'd give it a 9 or 10 for the survey functionality because that is what we use regularly. I left it at an eight because we don't yet have experience with some of the other functionalities within the ServiceHub. Based on our demos, the ticketing system and the ChatBot are great, and we look forward to adding them soon. Incentivized Daniel McHugh Director of Marketing Read full review
Alternatives Considered	HubSpot HubSpot [Service Hub] had many integrations we needed to connect to our CRM, and the cost was just right from them VS the others. We had to look at all the features, and HubSpot CRM just had way more than the others and more bang for your buck. So the Service Hub was just a bonus with their CRM tools. Incentivized Max Safier Contact Center Solutions Engineer Read full review
Return on Investment	HubSpot Easy to keep track of leads and track their journey into becoming a customer. For example, we can tell which leads open what emails and target people differently to help increase sales. Even though HubSpot Service Hub is very expensive, I do think it is worth the price because we can keep track of all leads/ customers very easy, track the customer journey, rework emails with AI, etc. HubSpot Service Hub also has reporting so you can track everything which helps to improve our sales Incentivized Verified User Anonymous Read full review
ScreenShots	HubSpot Service Hub Screenshots